Customer Engagement Executive

Visualsoft Ltd

. Execute and implement customer engagement strategies and multi-channel campaigns .

Posted 11/7/2026full-timeStockton-on-Tees • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executing customer engagement strategies and managing multi-channel marketing campaigns, with a strong focus on Email Service Providers and marketing automation platforms. Proven ability to collaborate effectively with cross-functional teams while delivering high-quality results under tight deadlines.

Highest-signal resume keywords

Email Service Provider ExperienceMarketing Automation Platform ProficiencyCampaign Performance MonitoringProject Management SkillsStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement StrategiesMulti-Channel CampaignsCampaign SchedulingSegmentation Lists ManagementKlaviyoMailchimpOmetriaAttentiveCampaign Performance TrackingKPI Reporting

Soft Skills

Attention to DetailCollaborative SkillsProactive AttitudeProblem-Solving MindsetClear Communication

Tools & Technologies

Email Service ProvidersMarketing Automation PlatformsProject Management ToolsTeam Collaboration Tools

Industry Keywords

Digital MarketingE-Commerce EnvironmentDigital Agency ExperienceCustomer Lifetime ValueClient Retention

About the role

Key responsibilities & impact

Execute and implement customer engagement strategies and multi-channel campaigns
Build, test, and deploy campaigns across marketing platforms
Manage campaign schedules, segmentation lists, and campaign assets
Collaborate with Customer Engagement Strategists and internal teams
Support client retention and measurable growth in Customer Lifetime Value
Develop hands-on expertise with Email Service Providers and marketing automation platforms
Support innovative campaign tactics and new campaign functionalities
Monitor, track, and report campaign performance and KPIs
Prepare materials for client or partner discussions
Provide feedback on campaign execution tools and identify efficiencies
Manage workload and deadlines to ensure high-quality delivery
Pursue professional development and understand the strategy behind campaigns

Requirements

What you’ll need

Experience in a digital marketing or administrative role in a professional, fast-paced environment
Direct, hands-on experience with an Email Service Provider or Marketing Automation platform such as Klaviyo, Mailchimp, Ometria, or Attentive (desirable)
Experience working within a digital agency or e-commerce environment (desirable)
Familiarity with project management or team collaboration tools (desirable)
Exceptional attention to detail and strong organisational skills
Ability to manage multiple campaigns and deadlines simultaneously
Strong collaborative skills and ability to work with strategists, creatives, and technical teams
Proactive, can-do attitude and commitment to high-quality execution
Passion for learning new technologies and curiosity to understand campaign rationale (desirable)
Problem-solving mindset (desirable)
Clear and professional written and verbal communication skills (desirable)

Benefits

Comp & perks

Unlimited paid holidays
Hybrid working
Medicash Cash Plan with medical support, massages, optical, dental, discounts platform, SkinVision and digital physiotherapy; cash back up to £995 per year, paid by the employer
Employee Assistance Programme with mental health support, financial and legal guidance, and wellbeing resources
Dog-friendly Stockton-on-Tees and Manchester workspaces
High-performance MacBook
Free breakfast, fruit, hot and cold drinks, and protein shakes
Pension scheme
Cycle to work scheme
EV car scheme (The Electric Car Scheme or Octopus)
Discounts across company brands
Training and development
£250 Talent Hunter Referral Bounty