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About the role
Key responsibilities & impact- Serve as a trusted partner to donor recruitment leadership
- Improve processes, systems, and tools supporting recruitment operations across the enterprise
- Analyze data, lead projects, evaluate new approaches, and collaborate with cross-functional stakeholders
- Drive process improvements that enhance efficiency, strengthen sales execution, support standardization, and improve operational performance
- Develop procedures, processes, job aids, and Donor Recruitment Manual policies
- Support blood drive account management, sales process monitoring and management, data collection, and training
- Define process goals and expected outcomes and monitor progress
- Identify and lead process resets and adjustments to address shortfalls
- Lead pre- and post-process change evaluations using data analysis
- Monitor and report internal sales processes and procedures
- Research, evaluate, and recommend new products and methodologies
- Support budget development and return-on-investment analysis
- Develop operational requirements and enhancements for software applications with IT Systems and Marketing Operations
- Serve as a subject matter expert for applicable business and production software and associated processes
- Track software enhancements and change checkout, identify impacted business processes, and implement process updates
- Maintain compliance with internal SOPs and external regulations
- Report compliance issues to management
- Provide quality customer service
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience required
- Five years of related experience required
- Two years of leadership experience
- Three years of business software applications and blood bank manufacturing software experience
- Excellent verbal and written communication skills
- Excellent planning, organizational, and problem-solving skills
- Efficient consulting skills
- Ability to lead and support change management
- Accuracy and strong attention to detail
- Ability to analyze data and make sound decisions
- Ability to work independently and in a team environment
- Ability to interact with all levels of personnel
- Proficient computer skills, including Excel, word processing, and spreadsheet applications
- Monday-Friday, 8:00 a.m.-5:00 p.m. schedule
- Up to 10% travel required to support enterprise initiatives, training, and departmental meetings
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- 401(k) retirement savings with 5% company match
- Tuition assistance and professional development opportunities
- Employee assistance and wellness resources
- Generous paid time off
- Paid holidays
- Wellness-focused benefits
- Health savings and flexible spending accounts
- Employee recognition and service award programs
- Discounted event tickets
- Gym memberships
- Hinge Health support
- Exclusive employee offers