Vitalant

Learning and Development

• Develop and maintain Vitalant's enterprise Organizational Change Management strategy, methodology, standards, tools, and governance practices
• Establish scalable change management approaches supporting strategic initiatives and transformation efforts
• Assess organizational change maturity and readiness and strengthen change leadership capabilities
• Advise executive sponsors and senior leaders on change impacts, readiness, risks, and adoption strategies
• Facilitate stakeholder alignment and build cross-functional partnerships
• Oversee change impact assessments, readiness assessments, stakeholder analyses, and adoption planning
• Identify and mitigate organizational risks, resistance, and adoption barriers
• Establish metrics, dashboards, and reporting frameworks for readiness, adoption, utilization, engagement, and business outcomes
• Analyze organizational data and present data-driven recommendations to executives and initiative leaders
• Manage change capacity, dependencies, competing priorities, cumulative impacts, prioritization, sequencing, governance, and resource planning across the enterprise portfolio
• Partner with Organizational Development and Learning teams to build change management and leadership capabilities
• Lead, coach, and develop Organizational Change Management team members, including performance management, resource allocation, and professional development
• Recruit and retain change professionals and ensure quality and consistency of OCM services and deliverables
• Lead communities of practice and ambassador networks and serve as an internal consultant
• Perform duties in compliance with organizational policies, procedures, and applicable regulations

Principal Organizational Change Management

Business Operations

• Identifies, manages, and executes Lean Six Sigma initiatives that improve efficiency, reduce costs, and enhance quality.
• Partners with leaders to prioritize initiatives that deliver maximum business value and address critical risks.
• Develops control plans and daily management systems to sustain improvements and prevent performance regression.
• Performs data analysis to identify trends, bottlenecks, defects, variation, and waste; recommends corrective actions.
• Establishes primary metrics to monitor process outputs and measure performance success; tracks pre/post improvement results.
• Collaborates with Finance to quantify the financial impact of improvements and validate benefits realization.
• Coaches teams on Lean and structured problem-solving principles.
• Fosters a culture of innovation, engagement, and continuous improvement.
• Aligns process improvement goals across teams, identifies redundancies, and coordinates shared stakeholder initiatives.
• Conducts “Go and See” visits at points of work to understand processes and staff interactions.
• Partners with Technical Authors to ensure process documentation reflects environment, design, and flow considerations.
• Executes Post-Implementation Reviews to verify outcomes, capture learnings, and adjust control plans.
• Prepares and presents project status and results to diverse audiences.
• For the National BPI Manager, administers Smartsheet, including system configuration, user access, permissions, troubleshooting, workflows, reports, and dashboards.
• Performs other duties as assigned by management.

Business Process Improvement Manager

Accountant

• Manage and support fixed asset and inventory accounting, including reviewing transactions, recording activity, performing reconciliations and ensuring accurate financial records
• Prepare journal entries and account adjustments for monthly financial activity, including accruals and other necessary adjustments
• Analyze financial statements and account activity to identify variances, omitted entries, discrepancies and opportunities for corrective action
• Reconcile and analyze balance sheet and bank accounts, investigate variances and recommend appropriate adjustments
• Prepare statistical, financial and ad hoc reports to support financial reporting and business decisions
• Provide accounting support across general ledger, accounts payable, accounts receivable and payroll
• Prepare and file sales and use tax, business license, property tax and other governmental filings, escalating tax issues when appropriate
• Support internal and external audits by preparing schedules, documentation and other requested information
• Participate in financial system updates and serve as a subject matter expert, as appropriate
• Identify opportunities to improve accounting processes and department operations
• Collaborate with internal teams to strengthen processes, improve accuracy and support effective financial stewardship

Senior Accountant

Operations

• Serve as a trusted partner to donor recruitment leadership
• Improve processes, systems, and tools supporting recruitment operations across the enterprise
• Analyze data, lead projects, evaluate new approaches, and collaborate with cross-functional stakeholders
• Drive process improvements that enhance efficiency, strengthen sales execution, support standardization, and improve operational performance
• Develop procedures, processes, job aids, and Donor Recruitment Manual policies
• Support blood drive account management, sales process monitoring and management, data collection, and training
• Define process goals and expected outcomes and monitor progress
• Identify and lead process resets and adjustments to address shortfalls
• Lead pre- and post-process change evaluations using data analysis
• Monitor and report internal sales processes and procedures
• Research, evaluate, and recommend new products and methodologies
• Support budget development and return-on-investment analysis
• Develop operational requirements and enhancements for software applications with IT Systems and Marketing Operations
• Serve as a subject matter expert for applicable business and production software and associated processes
• Track software enhancements and change checkout, identify impacted business processes, and implement process updates
• Maintain compliance with internal SOPs and external regulations
• Report compliance issues to management
• Provide quality customer service
• Perform other duties as assigned

Donor Recruitment Process Manager

Technician

• Assist the donor care team in setting up blood drives at locations within a 200-mile range
• Create comfortable, convenient, and consistent blood donation experiences for donors
• Greet donors, keeping them comfortable and informed
• Perform blood draws
• Manage accurate and organized donor information

Donor Care Technician I

Communications

• Evaluate, plan, develop, and implement internal and external communications
• Analyze communication needs, audiences, and organizational objectives
• Recommend effective messaging, channels, and timing
• Develop, edit, and coordinate communication materials
• Manage assigned communication campaigns and projects from planning through implementation and evaluation
• Collaborate with communications leaders, departments, and organizational partners
• Gather information and recommend communication solutions
• Develop project schedules, content calendars, and implementation plans
• Balance priorities, identify risks, and recommend adjustments
• Evaluate audience feedback, campaign results, and communication metrics
• Provide guidance on communication practices, brand standards, messaging, audience considerations, channel selection, timing, and communication risks
• Exercise discretion and independent judgment when evaluating alternatives, prioritizing assignments, addressing communication issues, and handling confidential or sensitive information
• Perform assigned duties in compliance with internal SOPs and external regulations

Communications Specialist

Supervisor

• Supervise and coordinate daily Donor Outreach activities
• Ensure achievement of assigned daily, weekly, and monthly goals
• Oversee a Customer Service team inspiring previous and potential donors to schedule donation appointments
• Ensure delivery of quality customer service
• Hire, supervise, train, and evaluate assigned personnel
• Develop daily call plans using appointment forecasts, penetration reports, and staff schedules
• Conduct call quality monitoring and provide constructive feedback and guidance
• Investigate and resolve donor complaints
• Compile monthly evaluations and standard reports on Donor Outreach activity

Supervisor, Donor Outreach

Call Center Representative

• Actively engage with donors to schedule their next blood donation
• Coordinate donations at fixed site locations for present, past, and new donors
• Enhance the donor experience by providing excellent customer service
• Collaborate on specialized calling projects, including conversion and reminder calls and engaging first-time donors
• Support blood centers by implementing innovative recruitment strategies
• Manage donor scheduling
• Offer expertise on eligibility and donation requirements
• Contribute to onboarding new hires
• Conduct refresher training for new and existing staff