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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management within the healthcare industry, focusing on relationship building, contract negotiation, and performance analysis. Proficient in managing large accounts and coordinating cross-functional teams to drive service delivery and revenue growth.
Highest-signal resume keywords
Strategic Account ManagementContract NegotiationHealthcare Industry KnowledgeSales and Marketing ExperienceData Analysis and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningPerformance Metrics AnalysisInventory ManagementProposal ManagementContract Management
Soft Skills
Effective CommunicationOrganizational SkillsTeam CollaborationAttention to DetailProblem-Solving
Tools & Technologies
CRM SystemsContract Management Software
Industry Keywords
HealthcareHospitalsGroup Purchasing OrganizationsBiological IndustryPharmaceutical IndustryBlood ServicesMedical DevicesPlasma Industry
About the role
Key responsibilities & impact- Develop and execute strategic account plans for a large portfolio of customers within an assigned geography
- Lead strategic planning and coordinate cross-functional account teams
- Build and maintain relationships with senior leaders and department stakeholders at hospitals and health systems
- Partner with local operating units and internal stakeholders to coordinate account activities and ensure consistent service delivery
- Meet regularly with customers to advance account objectives, improve service and product utilization, address unmet needs, and coordinate solutions
- Analyze customer utilization trends, service levels, inventory management, and performance metrics; prepare and communicate reports
- Oversee customer inquiries and complaints, ensuring effective resolution and continuous service improvement
- Negotiate and manage contracts across Therapeutic Apheresis, Transfusion Services, Blood Products and Services, and Immunohematology Reference Laboratories
- Maintain pricing and budget discipline while identifying opportunities to drive revenue, expand service offerings, retain business, and develop new accounts
- Lead requests for proposals (RFPs) and oversee implementation of new products and services
- Lead or participate in internal projects and national and geographic team meetings
- Maintain CRM systems and contract management records, monitor competitive activity, and stay current on industry trends
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience required
- Strong knowledge of the healthcare industry required
- Thorough knowledge of hospitals, hospital systems, and Group Purchasing Organizations required
- Five years of sales and marketing experience in the biological, pharmaceutical, blood service, medical device, or plasma industry required
- Large account or large territory experience required
- Experience in price and contract negotiation required
- Two years of sales management preferred
- Knowledge of the blood industry preferred
- Ability to maintain confidentiality
- Ability to organize, prioritize, and execute a variable workload and multiple priorities
- Effective oral and written communication skills
- Ability to establish priorities and follow through on projects with attention to detail and minimal supervision
- Ability to work in a team environment
- Ability to analyze and prepare data for external and internal stakeholders
- Proficient computer skills
- Ability to travel 50%+