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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Donor Outreach coordination and customer service management, with a strong focus on achieving performance goals and supervising team dynamics. Proficient in telemarketing techniques and complaint resolution within a call center environment.
Highest-signal resume keywords
Donor Outreach CoordinationCustomer Service ManagementTelemarketing TechniquesSupervisory ExperienceCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Quality MonitoringAppointment ForecastingPerformance Goal AchievementComplaint ResolutionStaff Training and Evaluation
Soft Skills
Team LeadershipInspiration and MotivationConstructive Feedback
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Blood Banking TelemarketingDonor Outreach ActivitiesCustomer Service
About the role
Key responsibilities & impact- Supervise and coordinate daily Donor Outreach activities
- Ensure achievement of assigned daily, weekly, and monthly goals
- Oversee a Customer Service team inspiring previous and potential donors to schedule donation appointments
- Ensure delivery of quality customer service
- Hire, supervise, train, and evaluate assigned personnel
- Develop daily call plans using appointment forecasts, penetration reports, and staff schedules
- Conduct call quality monitoring and provide constructive feedback and guidance
- Investigate and resolve donor complaints
- Compile monthly evaluations and standard reports on Donor Outreach activity
Requirements
What you’ll need- High school diploma or GED
- Knowledge of telemarketing techniques required
- Two years of related call center experience
- One year of supervisory experience
- Knowledge of blood banking telemarketing techniques preferred
- Ability to work the stated schedule: Sun-Thurs, Mon-Fri or Tues-Sat, 10:15am-7:15pm Arizona Time
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
- Fully remote work arrangement