Education Program Designer – Contract

Vitally.io

. Design learning pathways for administrators, day-to-day users, and executive sponsors across customer stages .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $65 - $85 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design for customer education, focusing on creating engaging learning pathways and measurable outcomes. Proficient in utilizing authoring tools and LMS platforms to develop content that drives customer success and adoption.

Highest-signal resume keywords

Instructional DesignCustomer Education DevelopmentLearning Architecture SkillsAuthoring Tools ExperienceData-Driven Content Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional Design LifecycleAdult Learning FundamentalsAssessment DesignContent DevelopmentVideo EditingLearning Management System (LMS)Scenario-Based AssessmentsCertification DesignData Analysis for Learning OutcomesCustomer Success Concepts

Soft Skills

CollaborationAdaptabilityCommunicationProblem-SolvingComfort with Ambiguity

Tools & Technologies

Vitally AutomationLMS ToolsVideo Production SoftwareAuthoring Tools

Industry Keywords

SaaSCustomer SuccessB2B AnalyticsAI-Driven ProductsCustomer Education

About the role

Key responsibilities & impact

Design learning pathways for administrators, day-to-day users, and executive sponsors across customer stages
Create self-paced courses, live sessions, and scenario-based assessments
Build education teaching Customer Success concepts such as renewals, retention, and churn risk, along with Vitally automation, tracking, and reporting
Plan and design customer learning programs and certifications with Product, Support, and CS subject matter experts
Convert product knowledge into engaging e-learning, interactive courses, and video content; script, record, and edit videos
Build or direct the first wave of content before each launch stage
Own the instructional design lifecycle from needs analysis and content gap reviews through assessment design and business-outcome evaluation
Build reusable workflows, templates, and quality standards for the Vitally Academy
Measure build-time savings and learner outcomes including time to first value, adoption, and how-to ticket volume
Co-build with internal team members and leave a documented operating model for ongoing program maintenance
Collaborate with Marketing on content, voice, editorial standards, and production
Work with Community and Education on peer learning and office hours
Partner with Knowledge and Automation to align help content with the curriculum
Partner with CSMs to identify customer obstacles and with Product for early access to changes

Requirements

What you’ll need

5+ years in instructional or learning design for external customers, not internal employee training
Experience designing customer education for a new product or major platform change at a SaaS company, with a portfolio and outcomes to show
Strong adult learning fundamentals, including backwards design, clear objectives, and assessment design
Learning architecture skills, including role-based paths, sequencing, and certification or badging
Hands-on experience with authoring tools, video and short-form content, including editing own videos, and an LMS tool
Experience measuring work, tying learning to adoption and ticket deflection, and changing content based on data
Comfort with ambiguity as the product evolves
Ability to work across Marketing, Product, and CS without much direction
Bonus: experience teaching a fast-changing, AI-driven, or data-heavy product
Bonus: uses AI in own content workflow and understands where it helps and where it does not
Bonus: built a program others continued running after departure
Bonus: background with a Customer Success platform or B2B analytics product
Bonus: experience administering a customer education LMS

Benefits

Comp & perks

Full-time contract schedule from mid-December 2026 through June 2027, then tapering to approximately 10 hours per week
Productive, respectful, friendly, fun, hard-working, intelligent, and mature work environment
Opportunities to collaborate across Marketing, Community, Education, Knowledge and Automation, Customer Success, and Product teams