Vitally.io

Designer

• Design learning pathways for administrators, day-to-day users, and executive sponsors across customer stages
• Create self-paced courses, live sessions, and scenario-based assessments
• Build education teaching Customer Success concepts such as renewals, retention, and churn risk, along with Vitally automation, tracking, and reporting
• Plan and design customer learning programs and certifications with Product, Support, and CS subject matter experts
• Convert product knowledge into engaging e-learning, interactive courses, and video content; script, record, and edit videos
• Build or direct the first wave of content before each launch stage
• Own the instructional design lifecycle from needs analysis and content gap reviews through assessment design and business-outcome evaluation
• Build reusable workflows, templates, and quality standards for the Vitally Academy
• Measure build-time savings and learner outcomes including time to first value, adoption, and how-to ticket volume
• Co-build with internal team members and leave a documented operating model for ongoing program maintenance
• Collaborate with Marketing on content, voice, editorial standards, and production
• Work with Community and Education on peer learning and office hours
• Partner with Knowledge and Automation to align help content with the curriculum
• Partner with CSMs to identify customer obstacles and with Product for early access to changes

Explore Education Program Designer – Contract at Vitally.io. Review requirements and application details.

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Education Program Designer – Contract