Case Manager

Vitra Health

. Coordinate comprehensive case management, psychosocial support, caregiver oversight and access to community resources for assigned members .

Posted 11/9/2026full-timeSpringfield • Massachusetts • United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, psychosocial assessment, and resource navigation while maintaining compliance with regulatory requirements. Proficient in developing and implementing care plans, coordinating with multidisciplinary teams, and documenting case insights effectively.

Highest-signal resume keywords

Bachelor's DegreePsychosocial AssessmentCase CoordinationResource NavigationCPR Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementCare Plan DevelopmentDocumentation SkillsAssessment SkillsCrisis Intervention

Soft Skills

Communication SkillsRelationship BuildingProblem-Solving SkillsOrganizational SkillsFlexibility

Tools & Technologies

Microsoft OfficeElectronic Documentation SystemsMobile Devices

Certifications & Qualifications

Massachusetts Social Work LicenseCPR Certification

Industry Keywords

MassHealthAdult Foster CareComplianceCaregiver OversightCommunity Resources

About the role

Key responsibilities & impact

Coordinate comprehensive case management, psychosocial support, caregiver oversight and access to community resources for assigned members
Receive and acknowledge RN admission handoffs
Coordinate the case-management-first monthly cadence
Complete routine, semiannual and annual case management visits within required windows
Complete and update social histories, psychosocial assessments and qualified-setting evaluations
Identify changes in member needs, family circumstances, caregiver capacity, social supports and service barriers
Develop, implement and review plans of care with members, caregivers, RNs and other professionals
Provide caregiver guidance and reinforce approved care-plan expectations
Identify at-risk cases, coordinate recovery plans and track interventions and outcomes
Review assigned caregiver logs at least every 30 days
Coordinate primary and alternate caregiver changes with nursing, credentialing and scheduling
Connect members and caregivers with health, social and community resources and document referrals and outcomes
Coordinate clinical concerns with nursing and communicate member-status changes, safety risks and unmet needs
Participate in multidisciplinary case conferences, transitions and discharge planning
Coordinate with Regional Operations, nursing, Caregiver Experience, Scheduling, Credentialing, Medical Records and Compliance to resolve service barriers
Document escalations, assign accountable owners and follow through to resolution
Coordinate required home visits, availability, follow-up and geographic routing with Scheduling
Evaluate and document home safety, fire preparedness, emergency procedures, accessibility and caregiver readiness
Maintain accurate records of assessments, visits, communications, actions and resolutions in approved systems
Participate in quality reviews, required training, competency evaluations and field shadowing
Perform duties primarily in members’ homes and assigned field locations
Build supportive relationships with members and caregivers through in-person visits
Share case observations, caregiver concerns, service barriers and improvement opportunities with Regional Managers and Regional Directors
Provide actionable case insights to RNs and clinical and operational leaders
Plan geographically efficient field visits and maintain accurate mileage and expense reports

Requirements

What you’ll need

Bachelor’s degree and qualifications consistent with the applicable MassHealth Adult Foster Care case-management requirements
HR and Compliance must verify the qualifying pathway before assignment
Where the qualifying pathway requires a Massachusetts social-work license or relevant experience, maintain the applicable credentials and experience
Regulatory substitutions require prior approval when applicable
Strong psychosocial assessment, case coordination, resource-navigation, communication and documentation skills
Ability to travel to member homes and community settings
Valid driver’s license and reliable transportation where driving is required
Maintain CPR certification as required by Vitra Health
Proficiency with Microsoft Office applications, mobile devices and electronic documentation systems
Successful completion of required pre-employment screenings, including background checks, reference checks and applicable program, contractual or regulatory requirements
Maintain confidentiality and follow organizational policies and applicable program requirements
Participate in required training
Regular business hours are generally Monday through Friday, with schedule flexibility as needed

Benefits

Comp & perks

Employer-sponsored health insurance
Dental and vision insurance
Supplemental insurance options
401(k) retirement plan
Paid time off and company holidays
Wellness benefits
Tuition reimbursement, subject to plan terms and company policy
Professional and collaborative work environment focused on quality care, operational excellence, and continuous improvement