Regional Manager

Vitra Health

. Lead daily operations across assigned regions and provide cross-regional coverage as needed .

Posted 11/12/2026full-timeLawrence • Massachusetts • United StatesMid-LevelSenior💰 $125,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations, case management, and team supervision while ensuring compliance with MassHealth AFC and GAFC requirements. Proficient in utilizing Salesforce for performance monitoring and operational reporting.

Highest-signal resume keywords

Healthcare Operations ManagementTeam Supervision and DevelopmentMassHealth AFC and GAFC ComplianceSalesforce ProficiencyClient and Caregiver Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsCase ManagementField LeadershipService Quality ManagementStaff SupervisionPerformance MonitoringCompliance ManagementTraining and DevelopmentDocumentation StandardsKPI Tracking

Soft Skills

Strong CommunicationCustomer ServiceAnalytical SkillsOrganizational SkillsProblem-Solving

Tools & Technologies

SalesforceReporting Systems

Certifications & Qualifications

Active Massachusetts RN LicenseActive Massachusetts LPN License

Industry Keywords

Home CareCommunity-Based ServicesMultidisciplinary TeamsQuality ImprovementAudit Readiness

About the role

Key responsibilities & impact

Lead daily operations across assigned regions and provide cross-regional coverage as needed
Conduct client and caregiver visits, field observations, staff shadowing, satisfaction assessments, and service-quality reviews
Document findings and follow-up actions from shadowing, coaching, training, and direct observation activities
Monitor caseloads, staffing capacity, travel efficiency, productivity, service delivery, and regional performance indicators
Identify service gaps and implement corrective actions with the Regional Director
Ensure consistent implementation of organizational policies, procedures, and operational standards
Directly supervise, coach, evaluate, and develop RNs, LPNs, CMs, and CSSs
Conduct onboarding, field training, competency observations, shadowing, and follow-up coaching
Review and approve employee timecards, submitted hours, and time-off requests
Address performance concerns and support retention initiatives with Human Resources and Recruiting
Coordinate with clinical leadership regarding clinical oversight and licensed-personnel duties
Conduct client and caregiver support visits, assess needs, evaluate service quality, and address concerns
Intervene in complaints, caregiver challenges, and at-risk cases
Assist caregivers with portal access, caregiver logs, and technical issues
Provide caregivers with education, resources, and ongoing support
Review client environments, qualified-setting requirements, home preparedness, and care-plan adherence
Collaborate with Scheduling and Care Teams to ensure timely assessments, reassessments, visits, and follow-up services
Identify and resolve missed, delayed, or incomplete visits
Ensure compliance with MassHealth AFC and GAFC requirements, organizational policies, and documentation standards
Monitor caregiver log collection, accuracy, and completion
Monitor assessments, care plans, physician orders, renewals, and supporting documentation
Escalate safety incidents, hospitalizations, medication issues, changes in condition, and suspected abuse or neglect
Facilitate multidisciplinary team meetings, document action items, and track completion timelines
Support quality improvement, audit readiness, and NCQA accreditation efforts
Use Salesforce dashboards, reports, and performance metrics to monitor regional operations
Track productivity, compliance, satisfaction, retention, and service-delivery KPIs
Maintain records of client visits, shadowing, training, corrective actions, and follow-up activities
Collaborate with Scheduling, Compliance, Care Access, Human Resources, Recruiting, Revenue Cycle, and Clinical Leadership
Provide leadership with updates on performance trends, operational risks, and improvement opportunities
Support internal audits, regulatory reviews, and organizational quality initiatives

Requirements

What you’ll need

Minimum of four (4) years of management or supervisory experience, preferably within healthcare, home care, or community-based services
Bachelor's degree required
Master's degree preferred
Experience in healthcare operations, case management, field leadership, or home- and community-based services preferred
Active Massachusetts RN or LPN license preferred but not required
Experience supervising multidisciplinary clinical and non-clinical teams preferred
Familiarity with MassHealth AFC and GAFC requirements preferred
Strong communication, customer service, training, analytical, organizational, and computer skills
Demonstrated ability to supervise staff, manage service quality, and coordinate multidisciplinary teams
Proficiency with Salesforce and other reporting systems
Valid driver's license, reliable transportation, and ability to travel regularly throughout assigned Massachusetts regions
Frequent travel throughout assigned regions, including visits to client homes and community settings
Ability to perform regular walking, standing, sitting, stair navigation, and use of computers and mobile devices
Ability to lift, carry, push, or pull equipment and supplies weighing up to 35 pounds
Compliance with applicable safety and infection-control procedures
Ability to respond effectively to changing schedules and operational priorities

Benefits

Comp & perks

Employer-sponsored health insurance
Dental and vision benefits
Supplemental insurance options
401(k)
Accrued paid time off
Company holidays
Wellness benefits
Tuition reimbursement, subject to plan terms and company policy
Supportive team environment focused on quality care, professional development, and continuous improvement