Regional Manager

Vitra Health

. Provides clinical and operational leadership for assigned service areas, with cross-coverage as needed .

Posted 11/9/2026full-timeSpringfield • Massachusetts • United StatesMid-LevelSenior💰 $125,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates clinical and operational leadership with a focus on compliance with MassHealth regulations and Vitra quality standards. Proven ability to mentor staff, optimize operational efficiency, and enhance client satisfaction through effective management and communication.

Highest-signal resume keywords

Active Registered Nurse (RN) LicensureMassHealth Regulations FamiliarityManagement ExperienceStrong Analytical SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ExperiencePerformance ManagementStaff TrainingOperational EfficiencyCompliance ReportingClient Satisfaction AnalysisProcess ImplementationMultidisciplinary Team LeadershipClient-Centered CareStaffing Utilization

Soft Skills

LeadershipCoachingTeam Culture DevelopmentCustomer ServiceIndependent Work

Certifications & Qualifications

Licensed Practical Nurse (LPN) Licensure

Industry Keywords

Vitra Quality StandardsNCQA ReadinessMassHealth ComplianceClient Cycle ManagementHealthcare Operations

About the role

Key responsibilities & impact

Provides clinical and operational leadership for assigned service areas, with cross-coverage as needed
Ensures the full client cycle from admission to discharge complies with Vitra quality standards and MassHealth regulations
Leads and supports staff in a client-centered manner that fosters professional development
Runs and documents multidisciplinary team meetings
Ensures adherence to MassHealth regulations, program compliance requirements, and quality standards
Works with compliance and the Director to maintain NCQA ongoing readiness
Manages staffing and collaborates with Calling Center leadership to ensure required client visits are completed
Aligns client outreach and growth with care team coverage areas and develops staffing plans
Reviews compliance reports and metrics and develops strategies for compliance and clinical excellence
Develops and implements processes and procedures with the Director
Ensures practices and changes are implemented uniformly across the organization
Mentors and develops staff through feedback, coaching, training, and professional development
Fosters positive team culture and sets clear expectations
Ensures timely performance evaluations and coaching
Analyzes staffing utilization, client satisfaction, and client and staff retention metrics
Implements strategies to optimize operational efficiency and quality of care under the Director’s supervision
Serves as a brand ambassador for Vitra and supports customer service and quality care

Requirements

What you’ll need

Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) licensure, or equivalent, strongly preferred
Familiarity with MassHealth regulations strongly preferred
Bachelor’s degree required
Master’s degree preferred
Minimum of five years’ management experience required
Five or more years of direct clinical experience treating patients, with a proven track record of success, preferred
Demonstrated experience supervising, managing performance, and training staff
Leadership experience managing multiple teams
Strong analytical and computer skills required
Excellent communication skills
Customer service champion
Able to work independently and willing to work in the field as needed
Ability to travel to assigned service areas required
Ability to lift, carry, push, and pull equipment and supplies weighing up to 35 pounds
Ability to walk, stand, navigate stairs, and sit frequently
Visual acuity and manual dexterity to operate equipment

Benefits

Comp & perks

Health Insurance with a competitive employer contribution
Dental and Vision Benefits
401K plan with a company 5% match
Paid-Time Off
Competitive Pay Rates
Wellness Benefits
Tuition Reimbursement
Life, Accident, Critical Illness and Disability Insurance
Supportive team structure and company culture with a focus on work/life balance