Vitrolife Group

Manager

• Lead, coach, and develop a team of field service and HelpDesk engineers across North and South America
• Foster a positive, inclusive, and high-performing culture focused on safety, quality, and customer satisfaction
• Conduct performance reviews, establish development plans, and support employee growth and training
• Promote engagement, collaboration, accountability, and continuous improvement within a remote and multicultural team
• Serve as a trusted resource for day-to-day operational and people-related matters
• Oversee daily aftersales operations and efficient delivery of technical service and support
• Support engineers with technical escalations, complex troubleshooting, and coordination with internal experts
• Ensure service activities comply with company standards, quality requirements, and safety regulations
• Drive continuous improvement initiatives to enhance operational efficiency and service performance
• Support service readiness and customer satisfaction across the Americas
• Build and maintain relationships with distributors and third-party service providers
• Support onboarding, development, and alignment of external partners with company standards and service expectations
• Monitor partner performance and foster collaborative, customer-focused service delivery
• Partner with Customer Care, Supply Chain, Implementation, Training, and Commercial teams
• Liaise between regional and global stakeholders to ensure effective communication and execution
• Contribute to scalable service, implementation, training, and support models for existing and emerging technologies
• Support initiatives enhancing customer experience, product adoption, operational efficiency, and service performance
• Travel throughout the Americas to support team members, partners, and customers
• Provide hands-on technical support and perform on-site service engineer duties when required

Explore Manager, Aftersales – Americas at Vitrolife Group. Review requirements and application details.