Field Service Engineer, North America

Vitrolife Group

. Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing electromechanical systems, with a strong focus on customer satisfaction and effective communication. Proficient in hardware assembly, software configuration, and IT troubleshooting, ensuring timely and professional technical support.

Highest-signal resume keywords

Electromechanical SystemsTechnical SupportHardware AssemblyIT TroubleshootingCustomer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairHardware AssemblySoftware ConfigurationSystem IntegrationNetworkingPneumatic SystemsTechnical DocumentationProblem-SolvingTechnical Communication

Soft Skills

OrganizedDetail-OrientedProfessional AppearanceEffective CommunicationIndependent Work

Tools & Technologies

EmbryoScope TimeLapseCulture SystemsCapital EquipmentIT SystemsLab Equipment

Certifications & Qualifications

Associate Degree in Technical ProgramBackground Check Clearance

Industry Keywords

Technical ServiceEngineeringEquipment RepairCustomer SupportField Service

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
Install capital equipment at customer sites according to specifications
Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
Provide timely and professional technical support to customers and internal teams
Document service activities and maintain accurate records
Collaborate with cross-functional teams to resolve complex technical issues
Maintain a high level of customer satisfaction through proactive communication
Travel extensively, minimum 80%, to support installations, service calls, and training
Participate in nights and weekends on-call rotation with other service team members

Requirements

What you’ll need

Minimum Associate degree in a technical or engineering program
1–2 years in a technical or engineering role
Hands-on experience with hardware assembly and software configuration
Familiarity with IT troubleshooting, networking, and system integration
Strong understanding of electromechanical systems, including pnemation
Advanced PC knowledge: hardware assembly, software setup, and networking
Skilled in diagnosing and resolving technical issues across IT and lab equipment
Professional appearance and communication in customer-facing settings
Organized, logical, and detail-oriented approach to problem-solving
Ability to follow protocols and ask clarifying questions when needed
Comfortable working independently and managing extensive travel schedules
Must verify identity and eligibility to work in the United States
Successful completion of a background check
Bachelor’s degree in engineering or related field preferred
4–8 years in technical service, engineering, or equipment repair preferred
Experience in electronic or pneumatic systems preferred

Benefits

Comp & perks

Paid Time Off
10 Paid Holidays
401(k) with Employer Match
Medical, Dental, Vision
IVF Coverage to support family building needs
GAP Insurance
Basic Life and AD&D Coverage
Short- and Long-Term Disability
Optional AFLAC Supplemental Policies
Employee Assistance Program (EAP)
Flexible Spending & Health Savings Account