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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic Resolute billing module management, including implementation, optimization, and best practices. Possesses strong analytical skills for problem resolution and workflow analysis in healthcare IT environments.
Highest-signal resume keywords
Epic CertificationEpic Ambulatory Application System KnowledgeHealthcare Information Systems KnowledgeProblem Analysis and ResolutionWorkflow Analysis and Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Epic Resolute Updates ImplementationWorkflow AnalysisBuild/Configure ProcessesTroubleshootingOperational Optimization Strategies
Soft Skills
Communication SkillsCustomer Satisfaction ManagementTeam CollaborationProblem-Solving SkillsAbility to Manage Priorities
Tools & Technologies
Epic SystemsHealthcare IT SystemsPC Familiarity
Certifications & Qualifications
Epic CertificationCredentials in Clinical Practice or Health Information Technologies
Industry Keywords
HealthcareHospitalClinicInformation SystemsClinical Informatics
About the role
Key responsibilities & impact- Work with leadership to establish priorities for the Epic billing module
- Assist systems analysts with implementing Epic Resolute updates
- Establish Epic Resolute best practices and procedures
- Review Epic release notes for optimization opportunities
- Improve hospital and professional billing functionality and processes
- Serve as the go-to analyst for complex build issues within the application team
- Complete workflow analysis with operational partners
- Provide accurate and timely technology support and problem resolution to internal and external customers
- Resolve complex and routine software problems and malfunctions
- Interact and consult with users to manage satisfaction and provide guidance, assistance, and follow-up
- Provide consultation on complex projects and potentially lead or direct the work of others
Requirements
What you’ll need- Bachelor’s degree in an Information Systems / Clinical Informatics related field OR 4 years of related IT experience in a healthcare environment
- Credentials in clinical practice or health information technologies are required
- Epic Certification is required; may hire without certification, but certification must be attained within the first 45 days of HHCS-sponsored Epic training to continue employment
- 2+ years within a progressive information technology organization
- 1+ year of Hospital/Health Care organizational experience
- Complete Epic Ambulatory application system knowledge with in-depth knowledge and experience
- Knowledge of healthcare, hospital, clinic, and related information systems
- Understanding of workflows, build/configure processes, troubleshooting, and operation optimization strategies
- Ability to analyze problems, determine causes, develop corrective actions, and prevent recurrence
- PC familiarity and technical, functional, organizational, written, and verbal communication skills
- Ability to work effectively with minimal direction and manage priorities
- Ability to work with vendors, consultants, end users, management, and Informatics Team members
- Familiarity with relevant code sets, concepts, practices, and procedures
Benefits
Comp & perks- Hybrid work arrangement
- Employer-sponsored Epic training
- Opportunity to build a meaningful career within a mission-driven healthcare system
- Support for team member growth, success, and well-being