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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and providing exceptional customer service. Proficient in managing client relationships and conducting audits to ensure adherence to DMV procedures.
Highest-signal resume keywords
DMV Compliance AuditsEVR Program KnowledgeAccount ManagementDMV Document ExperienceCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DMV Regulations KnowledgeReports Of Sale ExperienceDMV AccountingBundle ReconciliationDMV Fee TrainingE-FilingDealer DMS NavigationError Rate MonitoringProfessional Relationship ManagementComplex DMV Issue Resolution
Soft Skills
Effective CommunicationClient AdvocacyIndependent WorkProactive Problem SolvingResponsiveness
Tools & Technologies
VituMicrosoft WordMicrosoft ExcelGoogle DriveChromeFirefox
Industry Keywords
DMV ComplianceRegistration ProcessingDealership TrainingClient SupportBusiness To Business Environment
About the role
Key responsibilities & impact- Train dealership personnel on the use of Vitu
- Meet with dealership management to review DMV paperwork processes and procedures
- Monitor dealer error rates, active user lists, and RIA/Dealer licenses for DMV compliance
- Maintain professional relationships with key dealership personnel
- Provide Vitu support via phone, chat, and email
- Deliver responsive and proactive customer service
- Suggest program improvements and address client issues as a client advocate
- Conduct compliance audits to ensure dealerships follow DMV EVR and RIA procedures and regulations
- Answer or research complex DMV issues for clients
- Navigate dealer DMS systems to verify proper DMV fee calculations
- Conduct DMV fee training in person and via webinar
Requirements
What you’ll need- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Account management in a business to business environment is preferred
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use various PC programs including Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- Travel is required up to 150 miles
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization
- Reasonable accommodations for applicants or employees with disabilities