Vitu

Customer Support

• Develop, maintain, and update records within multiple database systems
• Monitor emails and in-house communication channels to address requests and requirements from internal and external sources
• Provide support to fellow Specialists to ensure clients’ accounts remain valid and up to date
• Assist with account maintenance and other special projects as assigned
• Provide support in managing client accounts
• Perform contract review, account maintenance, product functionality, and quality assurance
• Apply knowledge of state and business rules and regulations

Customer Care Specialist I

• Help customers via an inbound call queue, support ticketing systems, and/or established customer engagement channels.
• Respond to customer inquiries via phone, email, and chat.
• Receive and respond to customer requests through inbound call queues and support ticketing systems.
• Ask questions and actively listen to understand customer issues while demonstrating respect and concern.
• Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions.
• Provide one-on-one training for new and/or existing customers as needed.
• Apply internal and security tools or processes to assess customer records or electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams and follow up with customers to resolve issues satisfactorily.
• Refer complex, unexpected, or recurring issues to internal experts.

• Respond to customer inquiries via phone, email, and chat
• Receive and respond to customer requests through the inbound call queue and support ticketing systems
• Provide an effortless customer experience by asking questions and actively listening
• Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions
• Provide one-on-one training for new and existing customers as needed
• Apply internal and security tools or processes to assess customer records and electronic information
• Document customer inquiries, status, and resolution
• Refer complex, unexpected, or recurring issues to internal experts
• Work across teams and follow up with customers to resolve issues satisfactorily
• Address fulfillment, billing, account management, technical, and configuration issues
• Develop and maintain positive customer relations

Account Executive

• Train dealership personnel on the use of Vitu
• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork
• Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations
• Maintain strong business relationships with key dealership personnel
• Provide Vitu/VITU support via phone, chat and email as needed
• Deliver exceptional customer service and support by being responsive and proactive to customer needs
• Suggest program improvements on behalf of clients and address client issues and concerns
• Conduct compliance audits to ensure dealerships follow DMV EVR & RIA procedures and regulations
• Answer or find answers to complex DMV issues
• Navigate dealer DMS to ensure proper DMV fee calculations
• Conduct DMV fee training in person and via webinar

Customer Care Specialist I

Customer Care Specialist I

Customer Care Specialist I

Account Executive – National Title Exchange