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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and managing client relationships. Proficient in DMV documentation processes and delivering exceptional customer service.
Highest-signal resume keywords
DMV Compliance AuditsEVR Program KnowledgeAccount ManagementDMV Document ExperienceCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DMV AccountingBundle ReconciliationReports Of SaleRegistration ProcessingDMV Fee CalculationsVitu SupportCompliance ProceduresTraining DeliveryClient AdvocacyError Rate Monitoring
Soft Skills
Effective CommunicationRelationship BuildingIndependent WorkProblem SolvingProactive Service
Tools & Technologies
VituDealer DMS SystemsMicrosoft WordMicrosoft ExcelGoogle DriveChromeFirefox
Industry Keywords
DMV RegulationsE-FilingDealership ManagementBusiness To Business EnvironmentClient Issues
About the role
Key responsibilities & impact- Train dealership personnel on the use of Vitu
- Meet with dealership management to review DMV paperwork processes and procedures
- Monitor dealer error rates, active user lists, and RIA/Dealer licenses for DMV compliance
- Maintain strong business relationships with key dealership personnel
- Provide Vitu support via phone, chat, and email
- Deliver responsive and proactive customer service
- Suggest program improvements and address client issues as a client advocate
- Conduct compliance audits for DMV EVR and RIA procedures and regulations
- Answer or research complex DMV issues for clients
- Navigate dealer DMS systems to verify DMV fee calculations
- Conduct DMV fee training in person and via webinar
Requirements
What you’ll need- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Account management in a business to business environment is preferred
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use Microsoft Word, Excel, Google Drive, and various PC programs
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- Travel is required up to 150 miles
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Equal and inclusive working environment
- Reasonable accommodations for applicants or employees with disabilities
