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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and managing client relationships. Proficient in DMV accounting, reporting, and providing exceptional customer service.
Highest-signal resume keywords
DMV Compliance AuditsEVR Program KnowledgeAccount ManagementDMV AccountingCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reports Of SaleDMV Document ProcessingBundle ReconciliationDMV Fee CalculationCompliance Training
Soft Skills
Effective CommunicationRelationship BuildingIndependent Work
Tools & Technologies
VituMicrosoft WordMicrosoft ExcelGoogle DriveChromeFirefox
Industry Keywords
DMV RegulationsRegistration ProcessingDealer Management SystemsCustomer SupportBusiness To Business Environment
About the role
Key responsibilities & impact- Train dealership personnel on the use of Vitu
- Meet with dealership management to review DMV paperwork processes and procedures
- Monitor dealer error rates, active user list, and RIA/Dealer licenses for DMV compliance
- Maintain strong business relationships with key dealership personnel
- Provide Vitu support via phone, chat, and email as needed
- Deliver responsive and proactive customer service
- Suggest program improvements on behalf of clients and address client issues and concerns
- Conduct compliance audits to ensure dealerships follow DMV EVR and RIA procedures and regulations
- Answer or find answers to complex DMV issues
- Navigate dealer DMS to ensure DMV fees are calculated properly
- Conduct DMV fee training in person and via webinar
Requirements
What you’ll need- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Account management in a business to business environment is preferred
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- Travel is required up to 150 miles
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization