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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and providing exceptional customer service. Proficient in managing accounts and conducting audits to ensure adherence to DMV procedures.
Highest-signal resume keywords
DMV Regulations KnowledgeEVR Program KnowledgeAccount Management ExperienceCustomer Service ExcellenceCompliance Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reports Of Sale ExperienceDMV AccountingBundle ReconciliationDMV Fee TrainingDMV Paperwork Processing
Soft Skills
Effective CommunicationRelationship BuildingProactive Problem SolvingIndependent Work
Tools & Technologies
VituMicrosoft WordMicrosoft ExcelGoogle DriveChrome ConfigurationFirefox Configuration
Industry Keywords
DMV ComplianceDealer Management SystemsE-FilingRegistration ProcessingCustomer Support
About the role
Key responsibilities & impact- Train dealership personnel on the use of Vitu
- Meet with dealership management to review processes and procedures pertaining to DMV paperwork
- Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations
- Maintain strong business relationships with key dealership personnel
- Provide Vitu support via phone, chat, and email as needed
- Deliver exceptional customer service and support by being responsive and proactive to customer needs
- Suggest program improvements on behalf of clients and address client issues and concerns
- Conduct compliance audits to ensure dealerships follow DMV EVR & RIA procedures and regulations
- Answer or find answers to complex DMV issues
- Navigate dealer DMS to ensure DMV fees are calculated properly
- Conduct DMV fee training in person and via webinar
Requirements
What you’ll need- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Account management in a business to business environment is preferred
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use various PC programs including Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- Travel is required up to 150 miles
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization