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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and managing client relationships. Proficient in DMV documentation processes and providing exceptional customer support.
Highest-signal resume keywords
DMV Regulations KnowledgeEVR Program KnowledgeAccount ManagementDMV Fee TrainingReports of Sale Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DMV AccountingBundle ReconciliationReports of SaleRegistration ProcessingCompliance AuditsDMV Fee CalculationsVitu SupportE-FilingDealer DMS NavigationDMV Title & Registration Experience
Soft Skills
Exceptional Customer ServiceEffective CommunicationProactive Problem SolvingRelationship ManagementIndependent Work
Tools & Technologies
Microsoft WordMicrosoft ExcelGoogle DriveChromeFirefox
Industry Keywords
Dealership ManagementDMV ComplianceBusiness to Business EnvironmentClient Issues ResolutionProcess Improvement
About the role
Key responsibilities & impact- Train dealership personnel on the use of Vitu
- Meet with dealership management to review processes and procedures pertaining to their DMV paperwork
- Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations
- Maintain strong business relationships with key dealership personnel
- Provide Vitu/VITU support via phone, chat and email as needed
- Deliver exceptional customer service and support by being responsive and proactive to customer needs
- Suggest program improvements on behalf of clients and address client issues and concerns
- Conduct compliance audits to ensure dealerships follow DMV EVR & RIA procedures and regulations
- Answer or find answers to complex DMV issues
- Navigate dealer DMS to ensure proper DMV fee calculations
- Conduct DMV fee training in person and via webinar
Requirements
What you’ll need- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Account management in a business to business environment is preferred
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use various PC programs including Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
- DMV OR Dealership Title & Registration experience
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization