FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, including active listening, effective communication, and problem-solving skills. Familiarity with CRM systems and experience in title and registration processes enhance the ability to provide exceptional service.
Highest-signal resume keywords
Customer Support ExperienceActive Listening SkillsCRM Systems FamiliarityTechnical Support ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Kentucky Title KnowledgeConfiguration Issue ResolutionPassword Reset SupportDocumenting Customer InquiriesAccount Management
Soft Skills
Customer OrientationAdaptabilityMultitaskingTime ManagementProblem-Solving
Tools & Technologies
Support Ticketing SystemsInternal Security Tools
Certifications & Qualifications
High School DiplomaAssociate's DegreeBachelor's Degree
Industry Keywords
DMVDealershipCustomer RelationsFulfillment IssuesBilling Issues
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and chat
- Receive and respond to customer requests through the inbound call queue and support ticketing systems
- Provide an effortless customer experience by asking questions and actively listening
- Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions
- Provide one-on-one training for new and existing customers as needed
- Apply internal and security tools or processes to assess customer records and electronic information
- Document customer inquiries, status, and resolution
- Refer complex, unexpected, or recurring issues to internal experts
- Work across teams and follow up with customers to resolve issues satisfactorily
- Address fulfillment, billing, account management, technical, and configuration issues
- Develop and maintain positive customer relations
Requirements
What you’ll need- High school diploma or equivalent
- Associate's or Bachelor's degree is a plus
- Basic Kentucky Title and Registration knowledge
- Proven customer support or client service experience
- Strong phone and email contact handling skills
- Active listening skills
- Familiarity with CRM systems and practices, preferred
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Experience in title, registration, DMV, or dealership, preferred
- Technical support experience is preferred
- Must be prepared for variable shifts, possibly including nights and weekends
- Ability to work Monday–Friday shifts primarily
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization
- Reasonable accommodations for applicants or employees with disabilities