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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication, active listening, and problem-solving skills. Proficient in handling inquiries via multiple channels and familiar with CRM systems, with a focus on customer orientation and adaptability.
Highest-signal resume keywords
Customer Support ExperienceActive Listening SkillsCRM Systems FamiliarityProblem-Solving SkillsKentucky Title and Registration Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Support ExperienceBasic Solution QuestionsPassword ResetsConfiguration IssuesDocumenting Customer Inquiries
Soft Skills
Excellent CommunicationCustomer OrientationAbility to MultitaskTime ManagementAdaptability
Tools & Technologies
Support Ticketing SystemsInternal ToolsElectronic Information Assessment
Industry Keywords
TitleRegistrationDMVDealershipClient Service
About the role
Key responsibilities & impact- Help customers via an inbound call queue, support ticketing systems, and/or established customer engagement channels.
- Respond to customer inquiries via phone, email, and chat.
- Receive and respond to customer requests through inbound call queues and support ticketing systems.
- Ask questions and actively listen to understand customer issues while demonstrating respect and concern.
- Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions.
- Provide one-on-one training for new and/or existing customers as needed.
- Apply internal and security tools or processes to assess customer records or electronic information.
- Document customer inquiries, status, and resolution.
- Work across teams and follow up with customers to resolve issues satisfactorily.
- Refer complex, unexpected, or recurring issues to internal experts.
Requirements
What you’ll need- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Possess Basic Kentucky Title and Registration knowledge
- Proven customer support or client service experience.
- Strong phone, email contact handling skills and active listening.
- Familiarity with CRM systems and practices, preferred.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in title, registration, DMV, or dealership, preferred.
- Technical support experience is preferred.
- Must be prepared for variable shifts, possibly including nights and weekends, to accommodate new state legislation.
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Inclusive and collaborative work environment
- Equal employment opportunity and reasonable accommodations