Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Vitu

Customer Support Specialist I

Vitu

. Help customers via inbound call queue, support ticketing systems, and established customer engagement channels .

Posted 11/3/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication, problem-solving, and multitasking. Proficient in managing customer inquiries and providing Tier 1 technical support while maintaining positive customer relations.

Highest-signal resume keywords
Customer Support ExperienceStrong Phone And Email Contact Handling SkillsExcellent Communication SkillsProblem-Solving SkillsFamiliarity With CRM Systems

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Active ListeningCustomer OrientationAbility To MultitaskTime Management
Tools & Technologies
Customer Engagement ChannelsSupport Ticketing SystemsInternal ToolsSecurity Tools
Industry Keywords
TitleRegistrationMVADealershipsTechnical Support

About the role

Key responsibilities & impact
  • Help customers via inbound call queue, support ticketing systems, and established customer engagement channels
  • Develop and maintain positive customer relations
  • Respond to inquiries about company products, features, and services
  • Address fulfillment, billing, account management, technical, and configuration issues
  • Refer complex, unexpected, or recurring issues to internal experts
  • Respond to customer inquiries via phone, email, and chat
  • Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic product questions
  • Provide one-on-one training for new and existing customers as needed
  • Apply internal and security tools or processes to assess customer records or electronic information
  • Document customer inquiries, status, and resolution
  • Work across teams and follow up with customers to resolve issues satisfactorily

Requirements

What you’ll need
  • High school diploma or equivalent
  • Proven customer support or client service experience
  • Strong phone and email contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Primary schedule of either 8:00 AM to 5:00 PM ET or 9:00 AM to 6:00 PM ET, Monday-Friday
  • Ability to work overtime, evening, holiday, or weekend shifts when required
  • Familiarity with CRM systems and practices, preferred
  • Experience in title, registration, MVA, or dealerships preferred
  • Technical support experience preferred

Benefits

Comp & perks
  • Healthcare Coverage for you and your family covering Medical, Dental & Vision
  • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Generous PTO
  • Pet Insurance
  • Retirement Planning
  • ID Theft Insurance
  • Life and Disability Insurance
  • Commuter Benefits
  • Accident & Hospital, Critical Illness Insurance
  • Tuition Reimbursement
  • Employee first culture
  • Collaborative environment
  • Opportunities to grow and contribute to the success of the organization