Customer Support Specialist I

Vitu

. Respond to customer inquiries via phone, email, and chat in a timely and professional manner .

Posted 11/3/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication, active listening, and problem-solving skills. Proficient in managing customer inquiries and providing Tier 1 technical support while maintaining positive customer relations.

Highest-signal resume keywords

Customer Support ExperienceActive Listening SkillsCRM Systems FamiliarityTechnical Support ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tier 1 SupportConfiguration Issue ResolutionPassword ResetsDocumentation of Customer InquiriesTime Management

Soft Skills

Customer OrientationAdaptabilityMultitaskingProblem-Solving

Tools & Technologies

Support Ticketing SystemsInternal Security Tools

Certifications & Qualifications

High School DiplomaAssociate's DegreeBachelor's Degree

Industry Keywords

TitleRegistrationMVADealerships

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Receive and respond to customer requests via the inbound call queue and support ticketing systems
Ask questions and actively listen to understand customer issues while demonstrating respect and concern
Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution questions
Provide one-on-one training for new and existing customers as needed
Apply internal and security tools or processes, including PIN and identifying information, to assess customer records or electronic information
Document customer inquiries, status, and resolution
Work across teams and follow up with customers to resolve issues satisfactorily
Refer complex, unexpected, or recurring issues to internal experts for resolution
Develop and maintain positive customer relations
Address fulfillment, billing, account management, technical, and configuration issues

Requirements

What you’ll need

High school diploma or equivalent
Proven customer support or client service experience
Strong phone and email contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Primary schedule either 8:00 AM to 5:00 PM ET or 9:00 AM to 6:00 PM ET, Monday–Friday
Ability to work occasional overtime, evening, holiday, or weekend shifts
Associate's or Bachelor's degree is a plus
Familiarity with CRM systems and practices is preferred
Experience in title, registration, MVA, or dealerships is preferred
Technical support experience is preferred

Benefits

Comp & perks

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement
Employee first culture
Collaborative environment
Opportunity to grow and contribute to the success of the organization
Reasonable accommodations for applicants or employees with disabilities