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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer support and client services within the automotive technology sector, with a strong focus on effective communication, problem-solving, and relationship management. Proficient in utilizing CRM systems and providing Tier 1 and Tier 2 support for vehicle registration and titling processes.
Highest-signal resume keywords
5 Years' Experience In DMV Or Automotive TechnologyCustomer Support ExperienceStrong Phone And Email Contact Handling SkillsFamiliarity With CRM Systems (HubSpot)Contact Center Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportClient ServicesTechnical Issue ResolutionTier 1 And Tier 2 SupportDocumenting Customer InquiriesPassword ResetsAutomotive Industry Software SupportMultitaskingTime Management
Soft Skills
Active ListeningExcellent CommunicationProblem-SolvingCustomer OrientationAdaptability
Tools & Technologies
HubSpotGoTo ConnectJiraSlackGmailBilling SystemsBack Office SystemsCall Monitoring Tools
Industry Keywords
Vehicle RegistrationTitlingDepartment Of Motor Vehicles (DMV)Dealership RegistrationMVA
About the role
Key responsibilities & impact- Help customers via an inbound call queue, support ticketing systems, and/or established customer engagement channels
- Develop and maintain positive customer relations
- Respond to inquiries about company products, features, and services
- Address fulfillment, billing, account management, technical, and configuration issues
- Refer complex, unexpected, or recurring issues to internal experts
- Respond to customer inquiries via phone, email, and chat
- Receive and respond to requests through inbound call queues and support ticketing systems
- Ask questions and actively listen to understand customer issues
- Provide Tier 1 and Tier 2 support, including password resets and basic DMV questions about the solution
- Provide one-on-one training for new or existing customers as needed
- Apply internal and security tools or processes, including PIN and identifying information, to assess customer records or electronic information
- Document customer inquiries, status, and resolution
- Work across teams and follow up with customers to resolve issues satisfactorily
- Take on special projects assigned by the Manager
- Support Vitu's platform for titling and registration transactions across all 50 states and multiple locations
Requirements
What you’ll need- 5 years' of experience in a Department of Motor Vehicles (DMV), dealership registration and titling, vehicle registration services, or a related automotive technology or software environment
- 5 years' experience in Client Services, Customer Support, Customer Service, Call Center or related functions in the technology or software industry
- High school diploma or equivalent
- Proven customer support or client service experience
- Strong phone and email contact handling skills and active listening
- Familiarity with CRM systems (HubSpot) and practices, preferred
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Experience in title, registration, MVA, or dealerships preferred
- Strong Automotive industry software support experience
- Contact Center Operations experience, including GoTo Connect, Jira, HubSpot, Slack, Gmail, Billing, Back Office, and call monitoring
- Availability for a primary schedule of either 9:00 AM to 6:00 PM ET or 10:00 AM to 7:00 PM ET, Monday–Friday
- Willingness to work a Saturday or Sunday once or twice a month in exchange for a weekday off
- May be required to work overtime, evening, holiday, or weekend shifts
Benefits
Comp & perks- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative environment
- Opportunity to grow and contribute to the success of the organization
- Reasonable accommodations for applicants or employees with disabilities