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Vitu

Customer Support Specialist II

Vitu

. Help customers via inbound call queue, support ticketing systems, and established customer engagement channels .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer support and client services within the automotive technology sector, with a strong focus on effective communication, problem-solving, and relationship management. Proficient in utilizing CRM systems and handling inquiries across multiple channels to ensure customer satisfaction.

Highest-signal resume keywords
5 Years' Experience In Client ServicesStrong Automotive Industry Software Support ExperienceFamiliarity With CRM Systems (HubSpot)Excellent Communication And Problem-Solving SkillsContact Center Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportClient ServicesTechnical Issue ResolutionAccount ManagementConfiguration IssuesMultitaskingTime ManagementActive ListeningProblem-SolvingTraining
Soft Skills
Customer OrientationAdaptabilityRelationship Management
Tools & Technologies
HubSpotGoTo ConnectJiraSlackGmailBilling SystemsBack Office ToolsCall Monitoring
Industry Keywords
Department Of Motor Vehicles (DMV)Vehicle Registration ServicesDealership Registration And TitlingAutomotive TechnologyContact Center Operations

About the role

Key responsibilities & impact
  • Help customers via inbound call queue, support ticketing systems, and established customer engagement channels
  • Develop and maintain positive customer relationships
  • Respond to inquiries about company products, features, and services
  • Address fulfillment, billing, account management, technical, and configuration issues
  • Refer complex, unexpected, or recurring issues to internal experts
  • Respond to customer inquiries via phone, email, and chat
  • Provide Tier 1 and Tier 2 support for standard and recurring configuration issues, including password resets and basic DMV questions
  • Provide one-on-one training for new and existing customers as needed
  • Apply internal and security tools or processes to assess customer records and electronic information
  • Document customer inquiries, status, and resolution
  • Work across teams and follow up with customers to resolve issues
  • Take on special projects assigned by the Manager
  • Work primarily Monday–Friday, 9:00 AM–6:00 PM ET or 10:00 AM–7:00 PM ET, with occasional overtime, evening, holiday, or weekend shifts
  • Work a Saturday or Sunday once or twice a month in exchange for a weekday off

Requirements

What you’ll need
  • 5 years' of experience in a Department of Motor Vehicles (DMV), dealership registration and titling, vehicle registration services, or a related automotive technology or software environment
  • 5 years' experience in Client Services, Customer Support, Customer Service, Call Center or related functions in the technology or software industry
  • High school diploma or equivalent
  • Proven customer support or client service experience
  • Strong phone and email contact handling skills and active listening
  • Familiarity with CRM systems (HubSpot) and practices, preferred
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Experience in title, registration, MVA, or dealerships preferred
  • Strong Automotive industry software support experience
  • Contact Center Operations experience, including GoTo Connect, Jira, HubSpot, Slack, Gmail, Billing, Back Office, and call monitoring

Benefits

Comp & perks
  • Healthcare Coverage for you and your family covering Medical, Dental & Vision
  • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Generous PTO
  • Pet Insurance
  • Retirement Planning
  • ID Theft Insurance
  • Life and Disability Insurance
  • Commuter Benefits
  • Accident & Hospital, Critical Illness Insurance
  • Tuition Reimbursement
  • Employee-first culture
  • Collaborative environment
  • Equal and inclusive working environment
  • Reasonable accommodations for applicants or employees with disabilities