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Vitu

Technical Customer Care Specialist I

Vitu

. Work directly with clients via phone, email, chat, and/or other electronic communication methods .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on effective communication and problem resolution. Proficient in utilizing CRM systems and support tools to enhance customer experience and maintain accurate records.

Highest-signal resume keywords
Customer Support ExperienceTechnical Support SkillsCRM System ProficiencyExcellent Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Understanding Of Operating SystemsNetworking KnowledgeSoftware TroubleshootingTechnical SupportCustomer Issue Resolution
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationStrong Problem-Solving SkillsMultitasking AbilitiesCustomer-Focused Attitude
Tools & Technologies
ZendeskFreshdeskSalesforceCRM ToolsTicketing Software
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer SupportTechnical SupportIT Help DeskQuality Assurance Standards

About the role

Key responsibilities & impact
  • Work directly with clients via phone, email, chat, and/or other electronic communication methods
  • Resolve application and product issues
  • Handle routine customer questions relating to product usage
  • Provide technical support on issues through to resolution
  • Maintain expert-level knowledge of business unit processes and procedures
  • Accurately log all customer information in the CRM tool
  • Facilitate communication with other departments as needed to resolve client concerns
  • Communicate with key stakeholders to identify and resolve inquiries
  • Provide proper follow-up to keep customers apprised of issue status
  • Adhere to quality assurance standards

Requirements

What you’ll need
  • High school diploma or equivalent
  • 0–2 years of experience in customer support, technical support, or IT help desk
  • Basic understanding of operating systems, networking, or software troubleshooting
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Customer-focused attitude with patience and empathy
  • Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms (preferred)
  • Familiarity with CRM systems and ticketing software (preferred)
  • Applicants may reside in any US time zone
  • Must work Monday–Thursday, 12–9pm EST, and Saturdays, 9–6pm EST

Benefits

Comp & perks
  • Healthcare Coverage for you and your family covering Medical, Dental & Vision
  • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Generous PTO
  • Pet Insurance
  • Retirement Planning
  • ID Theft Insurance
  • Life and Disability Insurance
  • Commuter Benefits
  • Accident & Hospital, Critical Illness Insurance
  • Tuition Reimbursement
  • Employee first culture
  • Collaborative environment
  • Opportunity to grow and contribute to the success of the organization
  • Reasonable accommodations for applicants or employees with disabilities