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Vitu

Technical Customer Care Specialist I

Vitu

. Work directly with clients via phone, email, chat, and/or other electronic communication methods .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on communication and problem-solving. Proficient in using CRM systems and support tools to enhance customer experience and resolve inquiries efficiently.

Highest-signal resume keywords
Customer Support ExperienceTechnical Support KnowledgeCRM System ProficiencyExcellent Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Understanding Of Operating SystemsNetworking KnowledgeSoftware TroubleshootingTechnical SupportCustomer Support
Soft Skills
Customer-Focused AttitudePatienceEmpathyMultitasking AbilitiesVerbal Communication
Tools & Technologies
ZendeskFreshdeskSalesforceCRM ToolsTicketing Software
Certifications & Qualifications
High School Diploma Or Equivalent

About the role

Key responsibilities & impact
  • Work directly with clients via phone, email, chat, and/or other electronic communication methods
  • Resolve application, product, and technical support issues through to resolution
  • Handle routine customer questions relating to product usage
  • Maintain expert-level knowledge of Business Unit processes and procedures
  • Leverage technical knowledge while adhering to quality assurance standards
  • Accurately log customer information in the CRM tool
  • Facilitate communication with other departments to resolve client concerns
  • Communicate with key stakeholders to identify and resolve inquiries
  • Provide follow-up to keep customers apprised of issue status

Requirements

What you’ll need
  • High school diploma or equivalent
  • 0–2 years of experience in customer support, technical support, or IT help desk
  • Basic understanding of operating systems, networking, or software troubleshooting
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Customer-focused attitude with patience and empathy
  • Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms preferred
  • Familiarity with CRM systems and ticketing software preferred
  • Applicants may reside in any US time zone and must work Monday–Thursday, 12–9pm EST, and Saturdays, 9am–6pm EST

Benefits

Comp & perks
  • Healthcare Coverage for you and your family covering Medical, Dental & Vision
  • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
  • Generous PTO
  • Pet Insurance
  • Retirement Planning
  • ID Theft Insurance
  • Life and Disability Insurance
  • Commuter Benefits
  • Accident & Hospital, Critical Illness Insurance
  • Tuition Reimbursement
  • Inclusive and collaborative work environment
  • Opportunities to grow and contribute to the organization