Patient Services Representative I

Vituity

. Receive patient/client calls and resolve them professionally, leaving a positive impression of RCM Vituity .

Posted 11/4/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing patient accounts and resolving inquiries. Proficient in medical terminology and insurance concepts, with experience in a healthcare or insurance setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeInsurance Authorization ExperienceFluent In SpanishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPre-VerificationsMedical Billing TerminologyInsurance Knowledge10-Key By TouchTyping Speed Of 40 WPMPatient RegistrationClaims ProcessingAccount ResolutionEligibility Checks

Soft Skills

Effective CommunicationTeamworkAdaptabilityProblem-SolvingIndependence

Tools & Technologies

Medical Group Practice Management SystemsWindows SoftwareMicrosoft Office

Industry Keywords

Healthcare SettingInsurance FieldHMOPPOMedicareMedi-CalFederal ProgramsState Agency Programs

About the role

Key responsibilities & impact

Receive patient/client calls and resolve them professionally, leaving a positive impression of RCM Vituity
Review accounts and take appropriate action, including obtaining insurance information, offering financial assistance, processing credit card payments, referring accounts to collections, or referring them to the appropriate billing team
Update patient accounts and notes based on action or request
Perform pre-verifications to determine eligibility and when to send claims by running online eligibility checks
Identify and communicate Patient Services issues
Handle incoming and outgoing calls
Perform other duties as assigned by management

Requirements

What you’ll need

Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour
Must have a high school diploma or equivalent
Approximately two (2) years of experience in a health care setting or insurance related field providing patient registration and/or insurance authorization is required
Related experience in a medical setting preferred
Previous call center experience highly desirable
Customer service experience preferable
Fluent in Spanish, both oral and written, is a plus
Strong customer service experience preferred
Working knowledge of medical terminology preferred
Experience with Microsoft Office and Windows software preferred
Strong written and verbal communication skills required
Knowledge of medical group practice management systems and PC skills
Knowledge and understanding of insurance and managed care requirements
Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs
Knowledge of medical and billing terminology
Ability to demonstrate effective customer service skills with internal and external customers
Ability to make phone calls seeking account resolution
Ability to promote teamwork
Flexible and adaptable to an ever-changing environment
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to correctly add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Perform 10-key by touch
Work independently with minimal supervision
Ability to apply common sense understanding to carry out written, verbal, or diagrammed instructions
Ability to deal with problems involving several concrete variables in standardized situations
Ability to work overtime during peak periods

Benefits

Comp & perks

Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Generous paid time off starting 3-4 weeks’ annually
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees
Annual corporate Success Sharing bonus program based on the company’s annual performance