Payroll Assistant

Vituity

. Receive and assess categorization of payroll team tickets via Vituity ticketing systems .

Posted 10/15/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in payroll and timekeeping systems, providing tier zero support and effectively managing inquiries and escalations. Capable of maintaining confidentiality while ensuring compliance with PII-release policies and managing cross-functional data requests.

Highest-signal resume keywords

Payroll SupportCustomer ServiceData EntryMicrosoft Excel ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll SystemsTimekeeping SystemsData EntryInquiry TriagePassword ResetsError MonitoringProject Tracking

Soft Skills

Detail OrientedMultitaskingSelf-LearnerConfidentiality MaintenanceWorking Under Pressure

Tools & Technologies

Vituity Ticketing SystemMicrosoft Office

Industry Keywords

Payroll FunctionCustomer ServiceAdministrative RolePII-Release Policy Compliance

About the role

Key responsibilities & impact

Receive and assess categorization of payroll team tickets via Vituity ticketing systems
Perform inquiry triage using tier zero materials and escalate to tier one support
Route non-tier zero support to appropriate team members
Perform password resets for payroll and timekeeping systems after verifying caller identity
Answer payroll phone lines and provide tier zero support or escalation
Monitor inbound and outbound payroll and timekeeping interface results for errors and escalate issues
Alert team members when tier zero resources require updates
Monitor the combined inbox and distribute pertinent information
Assist with cross-functional payroll data requests while ensuring proper formatting and PII-release policy compliance
Maintain the team calendar for recurring payroll and timekeeping tasks
Provide frontline support for employment verification requests
Perform data entry and imports into payroll and timekeeping systems
Participate in internal and external payroll and timekeeping projects
Take meeting minutes, track action items, and follow up on progress
Report project timeline issues, overlaps, and concerns to department leaders

Requirements

What you’ll need

High School Diploma required
Minimum 2 years working in customer service, project management, or administrative role required
Experience working in large company payroll function preferred
Good PC skills, including proficiency in Microsoft Office and good working knowledge of Microsoft Excel
Demonstrated self-learner who can work with minimal supervision
Excellent customer service and detail oriented
Ability to multitask and work well under pressure
Ability to maintain confidentiality

Benefits

Comp & perks

Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events
Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Generous paid time off starting 3-4 weeks’ annually
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Annual corporate Success Sharing bonus program based on company performance