Supervisor, TeleNeuro

Vituity

. Develop, implement, evaluate, and manage client-supported TeleNeurology programs .

Posted 10/10/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $60,720 - $75,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations management, including TeleNeurology program development and team leadership. Proficient in client partnership, operational performance management, and effective communication within healthcare settings.

Highest-signal resume keywords

Healthcare Operations ManagementTeleNeurology Program DevelopmentSupervisory ExperienceClient PartnershipPerformance Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare ManagementMedical TerminologyPayer Contracting KnowledgeCredentialing ProceduresKPI Management

Soft Skills

Analytical SkillsInterpersonal SkillsVerbal CommunicationWritten CommunicationCollaborative Management

Tools & Technologies

Microsoft SuiteAdobe

Industry Keywords

Healthcare OperationsTeleNeurologyHospital-Based ManagementPhysician Practice ManagementCustomer Service Techniques

About the role

Key responsibilities & impact

Develop, implement, evaluate, and manage client-supported TeleNeurology programs
Provide 24/7 supervision and back-up support to the TeleNeurology team
Identify gaps in knowledge and resources necessary to achieve optimal performance
Lead team activities and manage operational performance, KPIs, and financial goals
Deploy practice knowledge to drive standard practices within TeleNeurology and the Neurology OPS team
Advise, assist, and mentor the TeleNeurology admin team
Participate in group calls and communication with site coordinators and remote team relationships; cross-cover as needed
Represent the practice line as a strong and positive leader
Serve as subject matter expert for the admin team
Provide administrative support to TeleNeurologists, Medical Directors, and Regional Directors
Assist the OPS team with completing monthly call schedules accurately and on time
Partner with the Operations Director to disseminate and drive system and process best practices for successful start-ups
Collaborate with departments to build optimal workflows
Partner with physicians, workgroups, and committees to develop onboarding and education materials
Gather documentation for CPAC meetings and Joint Commission Accreditations
Provide ad hoc project management and project support
Back up the admin team with day-to-day operations and management
Supervise daily operations by managing schedules, assigning work, monitoring workflows, and ensuring deadlines are met
Review and audit work assignments for quality, timeliness, and productivity
Oversee special projects and meet assigned timelines
Notify leadership of potential issues and concerns with the manager
Participate in recruiting, hiring, and training team personnel
Participate in goals discussions, performance evaluations, and coaching/counseling of team personnel

Requirements

What you’ll need

Associate’s degree and two (2) years of healthcare operations experience required OR an equivalent combination of education and experience that demonstrates attainment of the knowledge, skills, and abilities required to perform the essential job functions required
Demonstrated experience partnering with clients to develop a competitive advantage in their marketplace required
Supervisory experience in a customer service organization required
Bachelor’s degree in Healthcare or Business Administration preferred
Four (4) years of related healthcare operations experience preferred
Knowledge of medical terminology
Solid knowledge of healthcare management, ideally encompassing hospital-based management and physician practice management
Deep understanding of the physician’s clinical, management, and leadership roles in the healthcare environment
Knowledge of healthcare, medical, and/or psychiatric terminology
Ability to rapidly assess needs and deliver solutions (results oriented)
Knowledge of payer contracting and its impact on the physician practice
Knowledge of credentialing and licensing procedures
Knowledge of performance measures that affect Hospitalist Practices and medical-legal considerations affecting medical practice
Strong analytical skills, creative conceptualization, collaborative management ability, polished interpersonal skills, and strong verbal and written communication skills
Demonstrated effective customer service techniques
Ability to read, understand, and communicate in English sufficiently to perform the duties of the position
Ability to establish and maintain effective working relationships as required by the duties of the position
Intermediate knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook, OneNote), Adobe and other computer applications
Ability to manage a call center consistently assessing call volumes, response times, and other KPIs

Benefits

Comp & perks

Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Generous paid time off starting 3-4 weeks’ annually
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees
Annual corporate Success Sharing bonus program, based on the company’s annual performance