Direct Team Leader

Viva Wallet

. Lead, manage, and motivate the Client Relationship Representatives team .

Posted 10/10/2026full-timeVerona • ItalySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills while driving business development initiatives in a fast-paced financial services environment. Proficient in utilizing CRM systems and fostering a collaborative team culture to enhance customer satisfaction and service delivery.

Highest-signal resume keywords

Leadership ExperienceBusiness DevelopmentCustomer Relationship Management (CRM)Fluent in English and ItalianFinancial Products/Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentFinancial Products/Services KnowledgeCustomer Relationship Management (CRM)Team ManagementPerformance MonitoringAI Tech Mindset

Soft Skills

Excellent CommunicationInterpersonal SkillsResiliencyProblem-SolvingCollaboration

Industry Keywords

Financial ServicesCustomer ServiceClient Relationship ManagementBusiness Services Promotional Activities

About the role

Key responsibilities & impact

Lead, manage, and motivate the Client Relationship Representatives team
Develop and implement strategies to achieve team targets and goals
Ensure outstanding customer service and satisfaction
Monitor and evaluate team performance, providing feedback and training as necessary
Handle escalated client issues and objections with resiliency and professionalism
Maintain an organized schedule and diary management
Promote working in AI-enhanced environments
Foster a collaborative and supportive team environment

Requirements

What you’ll need

5+ years of experience in business development within a fast-paced environment, preferably a financial services institution
Understanding of financial products/services features and advantages
Experience working with Customer Relationship Management (CRM) systems
Resiliency and the ability to handle objections effectively
Computer literacy and an AI tech mindset
Leadership and team management experience
Proven track record in business development and business services promotional activities
Excellent communication and interpersonal skills
Fluent in English and Italian

Benefits

Comp & perks

Permanent contract via an Employer of Record (EOR)
An attractive performance-based bonus (linked to individual targets and boosted by collective goals)
A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
The opportunity to work at an international fintech company with strong cultural diversity.