Viva Wallet

Representative

• Promote company services by visiting clients’ premises
• Assist merchants with verification and activation processes
• Monitor and analyze portfolio performance
• Provide in-person support and consultation for existing customers
• Engage in system-scheduled and self-initiated activities
• Ensure new merchants in the assigned portfolio complete registration
• Support existing merchants in maintaining active usage
• Escalate issues by opening cases for problems beyond the resolution scope
• Present product features and benefits to clients
• Travel to meet clients and attend industry events

Explore Client Relationship Representative – Field-Based at Viva Wallet. Review requirements and application details.

Client Relationship Representative – Field-Based

• Promote the company services by visiting clients’ premises
• Assist merchants with verification and activation processes
• Monitor and analyze portfolio performance
• Provide in-person support and consultation for existing customers
• Engage in both system-scheduled and self-initiated activities
• Ensure new merchants in the assigned portfolio complete registration
• Support existing merchants in maintaining active usage
• Escalate issues by opening cases for problems beyond their resolution scope
• Present product features and benefits to clients in a compelling manner
• Travel to meet clients and attend industry events

Team Leader

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets and goals.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance, providing feedback and training as necessary.
• Handle escalated client issues and objections with resiliency and professionalism.
• Maintain an organized schedule and diary management.
• Promote working in AI-enhanced environments using AI-powered tools.
• Foster a collaborative and supportive team environment.

Explore Direct Team Leader at Viva Wallet. Review requirements and application details.

Direct Team Leader

• Lead, manage, and motivate the Client Relationship Representatives team
• Develop and implement strategies to achieve team targets and goals
• Ensure outstanding customer service and satisfaction
• Monitor and evaluate team performance, providing feedback and training as necessary
• Handle escalated client issues and objections with resiliency and professionalism
• Maintain an organized schedule and diary management
• Promote working in AI-enhanced environments
• Foster a collaborative and supportive team environment