Direct Team Leader

Viva Wallet

. Lead, manage, and motivate the Client Relationship Representatives team.

Posted 10/10/2026full-timeTurin • ItalySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management capabilities while driving business development in financial services. Proficient in utilizing CRM systems and AI-powered tools to enhance customer service and team performance.

Highest-signal resume keywords

Leadership ExperienceBusiness DevelopmentCustomer Relationship Management (CRM)Fluent in English and ItalianFinancial Products/Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentFinancial Products/Services KnowledgeCustomer Relationship Management (CRM)AI Tech MindsetPerformance MonitoringFeedback and TrainingObjection HandlingTeam Target Achievement

Soft Skills

Excellent CommunicationInterpersonal SkillsResiliencyMotivational LeadershipCollaborative Team Environment

Tools & Technologies

AI-Powered ToolsCRM Systems

Industry Keywords

Financial ServicesCustomer ServiceBusiness Services Promotional Activities

About the role

Key responsibilities & impact

Lead, manage, and motivate the Client Relationship Representatives team.
Develop and implement strategies to achieve team targets and goals.
Ensure outstanding customer service and satisfaction.
Monitor and evaluate team performance, providing feedback and training as necessary.
Handle escalated client issues and objections with resiliency and professionalism.
Maintain an organized schedule and diary management.
Promote working in AI-enhanced environments using AI-powered tools.
Foster a collaborative and supportive team environment.

Requirements

What you’ll need

5+ years of experience in business development within a fast-paced environment, preferably a financial services institution.
Understanding of financial products/services features and advantages.
Experience working with Customer Relationship Management (CRM) systems.
Resiliency and the ability to handle objections effectively.
Computer literacy and an AI tech mindset.
Leadership and team management experience.
Proven track record in business development and business services promotional activities.
Excellent communication and interpersonal skills.
Fluent in English and Italian.

Benefits

Comp & perks

Permanent contract via an Employer of Record (EOR).
An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
The opportunity to work at an international fintech company with strong cultural diversity.