Junior Systems Analyst

Viveo

. Provide user support in resolving incidents related to ERP, WMS, Point-of-Sale (POS), and integration system processes .

Posted 10/22/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user support for ERP, WMS, and Point-of-Sale systems, with a strong focus on incident resolution, testing, and documentation. Proficient in creating Standard Operating Procedures and promoting automation in processes.

Highest-signal resume keywords

User Support ExperienceERP KnowledgePython Development ExperienceAgile MethodologiesProblem-Solving Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP SystemsWMSPoint-of-Sale (POS)PythonTesting and DocumentationRequirements GatheringStandard Operating Procedures (SOPs)Agile MethodologiesITILCOBIT

Soft Skills

Customer ServiceProblem-SolvingCommunication

Industry Keywords

Incident ResolutionAutomationProcess GuidesTriage Support TicketsPDCAIshikawa5 Whys

Tech Stack

Tools & technologies

ERPPython

About the role

Key responsibilities & impact

Provide user support in resolving incidents related to ERP, WMS, Point-of-Sale (POS), and integration system processes
Triage support tickets, provide detailed information, and route them to specialist analysts
Test bug fixes and enhancements, define and execute test scenarios, and document evidence
Support the development team in requirements gathering and system enhancement testing
Create Standard Operating Procedures (SOPs) and process guides for users
Identify recurring system issues, document them in detail, create scenarios, and refer them to the responsible teams
Promote the use of AI and automation in recurring activities

Requirements

What you’ll need

One year of experience providing user support or customer service
Employees with more than one year at the company may demonstrate the prerequisites through experience and skills acquired in their current or previous role
Knowledge of corporate systems such as ERP, Point-of-Sale (POS), WMS, and similar systems
Completed or ongoing undergraduate degree, with at least the third semester completed, in Systems Analysis and Development, Information Systems, IT Management, or a related field
Knowledge of ERP systems in general is a plus
Python development experience is a plus
Knowledge of problem-solving tools such as PDCA, Ishikawa, and the 5 Whys is a plus
Knowledge of Agile methodologies such as Scrum and Kanban is a plus
Knowledge of best-practice frameworks such as ITIL and COBIT is a plus

Benefits

Comp & perks

Health insurance
Dental insurance
Meal allowance
Transportation allowance
Life insurance
Private pension plan
PPR (Profit-Sharing Program)
Viveo Health Center, offering in-person specialties and an online platform
Exclusive discounts at the Mafra Especialidades store
TotalPass
Childcare assistance
Partnerships and exclusive employee discounts for education, leisure, and more
Subsidy of up to 70% of the cost of hearing aids and prostheses, in accordance with internal policy, for employees with disabilities and employees rehabilitated through Brazil’s National Social Security Institute (INSS)
Hearing aid replacement every two years for employees with disabilities and employees rehabilitated through Brazil’s National Social Security Institute (INSS)