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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user support for ERP, WMS, and Point-of-Sale systems, with a strong focus on incident resolution, testing, and documentation. Proficient in creating Standard Operating Procedures and promoting automation to enhance operational efficiency.
Highest-signal resume keywords
User Support ExperienceERP Systems KnowledgePython Development ExperienceAgile MethodologiesITIL Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP SystemsWMSPoint-of-Sale (POS)PythonTesting and DocumentationRequirements GatheringProcess ImprovementAgile MethodologiesScrumKanban
Soft Skills
Customer ServiceProblem SolvingCommunicationCollaborationDetail Orientation
Industry Keywords
ITILCOBITPDCAIshikawa5 WhysStandard Operating ProceduresAutomationIncident ManagementSupport TicketingSystem Enhancements
Tech Stack
Tools & technologiesERPPython
About the role
Key responsibilities & impact- Provide user support in resolving incidents related to ERP, WMS, Point-of-Sale (POS) systems, and integrations
- Triage support tickets, provide detailed information, and route them to specialist analysts
- Test bug fixes and enhancements, develop and execute test scenarios, and document evidence
- Support the development team with requirements gathering and system enhancement testing
- Create Standard Operating Procedures (SOPs) and process guides for users
- Identify recurring system issues, document them in detail, create scenarios, and route them to the responsible teams
- Promote the use of AI and automation for recurring tasks
Requirements
What you’ll need- At least 1 year of experience providing user support or customer-facing service
- Employees with more than 1 year at the company may demonstrate the prerequisites through the experience and skills acquired in their current or previous role
- Knowledge of corporate systems such as ERP, Point-of-Sale (POS), WMS, and similar platforms
- Completed or ongoing bachelor’s degree, beyond the third semester, in Systems Analysis and Development, Information Systems, IT Management, or a related field
- Knowledge of ERP systems in general is preferred
- Python development experience is preferred
- Knowledge of PDCA, Ishikawa, and the 5 Whys is preferred
- Knowledge of Agile methodologies, Scrum, and Kanban is preferred
- Knowledge of ITIL and COBIT is preferred
Benefits
Comp & perks- Health insurance
- Dental insurance
- Meal allowance
- Transportation allowance
- Life insurance
- Private pension plan
- PPR – Profit-Sharing Program
- Viveo Health Center with in-person specialties and an online platform
- Exclusive discounts at the Mafra Especialidades store
- TotalPass
- Childcare assistance
- Exclusive employee partnerships and discounts for education, leisure, and more
- Subsidy of up to 70% of the cost of hearing devices and prostheses for employees with disabilities and INSS-rehabilitated employees, in accordance with internal policy
- Hearing aid replacement every 2 years for employees with disabilities and INSS-rehabilitated employees