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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user support for ERP, WMS, and POS systems, with a strong focus on problem-solving methodologies and Agile practices. Capable of creating SOPs and enhancing system functionalities through collaboration with development teams.
Highest-signal resume keywords
User Support ExperienceERP Systems KnowledgePython Development ExperienceAgile Methodologies KnowledgeProblem-Solving Methodologies Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP SystemsWMSPoint-Of-Sale SystemsPythonTest Scenario ExecutionRequirements GatheringProcess DocumentationAI PromotionAutomationProblem-Solving Tools
Soft Skills
Customer-Facing ServiceIncident ResolutionCommunicationCollaborationDetail Orientation
Tools & Technologies
ITILCOBITScrumKanban
Industry Keywords
Healthcare SectorMedical SuppliesDistribution
Tech Stack
Tools & technologiesERPPython
About the role
Key responsibilities & impact- Support users in resolving incidents related to ERP, WMS, point-of-sale (POS) systems, and integrations
- Triage support tickets, provide detailed information, and route them to specialist analysts
- Test bug fixes and enhancements, define and execute test scenarios, and document evidence
- Support the development team with requirements gathering and system enhancement testing
- Create standard operating procedures (SOPs) and process guides for users
- Identify recurring system issues, document them in detail, create scenarios, and route them to the responsible teams
- Promote the use of AI and automation in recurring activities
- Work for a leading company in the manufacture and distribution of medical supplies and medicines for Brazil’s healthcare sector
Requirements
What you’ll need- At least 1 year of experience providing user support or customer-facing service
- Employees with more than 1 year of tenure may meet the requirements through experience and skills acquired in their current or previous position
- Knowledge of corporate systems such as ERP, point-of-sale, WMS, and similar platforms
- Completed or ongoing degree program, with at least three semesters completed, in Systems Analysis and Development, Information Systems, IT Management, or a related field
- Knowledge of ERP systems in general is desirable
- Python development experience is desirable
- Knowledge of problem-solving tools and methodologies such as PDCA, Ishikawa, and the 5 Whys is desirable
- Knowledge of Agile methodologies, including Scrum and Kanban, is desirable
- Knowledge of best-practice frameworks such as ITIL and COBIT is desirable
Benefits
Comp & perks- Health insurance
- Dental insurance
- Meal allowance
- Transportation allowance
- Life insurance
- Private pension plan
- Profit-Sharing Program (PPR)
- Viveo Health Center, offering in-person specialties and an online platform
- Exclusive discounts at the Mafra Especialidades store
- TotalPass
- Childcare assistance
- Exclusive employee partnerships and discounts for education, leisure, and more
- Subsidy of up to 70% of the cost of hearing devices and prostheses for employees with disabilities and employees rehabilitated through Brazil’s National Social Security Institute (INSS), in accordance with internal policy
- Hearing aid replacement every two years for employees with disabilities and employees rehabilitated through Brazil’s National Social Security Institute (INSS)