Partner Management Manager

Viveo

. Map and redesign processes across the areas under your responsibility, identifying bottlenecks and failure points .

Posted 10/22/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management within the healthcare sector, focusing on process mapping, policy implementation, and compliance with regulatory standards. Proficient in defining KPIs, managing financial accuracy, and fostering cross-functional collaboration to enhance service delivery.

Highest-signal resume keywords

Operational ManagementProcess Mapping and RedesignKPI and SLA ManagementHealthcare Regulatory ComplianceClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingPolicy ImplementationKPI DefinitionSLA ManagementFinancial ManagementBilling AccuracyReconciliationContract NegotiationData AnalysisDashboard Creation

Soft Skills

Cross-Functional CollaborationResults OrientationAccountabilityCommunicationProblem-Solving

Tools & Technologies

ExcelPower BIFinancial ERP SystemsCRM SystemsTicketing Systems

Industry Keywords

Healthcare SectorHealth InsurancePharmaceutical CompaniesPatient Support ProgramsRegulatory ComplianceANVISAANSLGPD

About the role

Key responsibilities & impact

Map and redesign processes across the areas under your responsibility, identifying bottlenecks and failure points
Establish policies, standards, and standardized operating procedures (SOPs)
Define and implement KPIs and SLAs for critical stages
Establish routines for tracking targets and mechanisms for deadline visibility
Implement dashboards and management reports to support data-driven decision-making
Ensure speed, quality, documentation, training, and compliance in the credentialing of clinics, hospitals, laboratories, and logistics operators
Establish prioritization criteria for urgent credentialing requests
Ensure the validation of provider invoices and approval of payments
Ensure the accuracy and timeliness of billing to clients
Safeguard financial accuracy and implement reconciliation and control mechanisms
Keep information on public and private access to medicines up to date and readily accessible
Ensure the quality and consistency of the Access Concierge service, guiding patients and supporting responses to coverage denials
Establish service standards and response times
Act as the escalation point and primary liaison with pharmaceutical industry clients
Implement status meetings and performance reports
Foster a culture of accountability, cross-functional collaboration, and results orientation

Requirements

What you’ll need

Bachelor’s degree in Management, Engineering, Pharmacy, or a related field
Solid knowledge of operational management and experience leading multiple teams
Experience in the healthcare sector, including health insurance operators, hospitals, laboratories, pharmaceutical companies, or patient support programs (PSPs)
Experience managing relationships with demanding corporate clients
Knowledge of process mapping and redesign using AS IS / TO BE methodologies and BPMN notation
Experience designing and implementing policies, standards, and standard operating procedures (SOPs)
Experience defining and managing KPIs and SLAs, creating dashboards, and tracking targets
Knowledge of operational financial management, including billing, reconciliation, accounts receivable, and margin control
Knowledge of healthcare regulatory compliance, including ANVISA, ANS, and LGPD as applied to sensitive health data
Experience negotiating and managing contracts with healthcare service providers
Advanced proficiency in Excel and BI tools (Power BI or similar)
Familiarity with financial ERPs and workflow, CRM, or ticketing systems

Benefits

Comp & perks

Health insurance
Dental insurance
Home office allowance
Meal allowance
Transportation allowance
Life insurance
Private pension plan
PPR – Profit-Sharing Program
Viveo Health Center, offering in-person specialties and an online platform
Exclusive discounts at the Mafra Especialidades store
TotalPass
Exclusive employee partnerships and discounts
Subsidy of up to 70% of the cost of assistive devices and prostheses for employees with disabilities and employees rehabilitated by Brazil’s National Social Security Institute (INSS)
Replacement of assistive devices every two years upon medical recommendation for employees with disabilities and employees rehabilitated by INSS