Care Concierge Coordinator

VIVIO, a Public Benefit Corporation

. Deliver compassionate, personalized service supporting each member’s therapy journey .

Posted 10/8/2026full-timeRemote • Hayward • California • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination and member advocacy within the healthcare industry, with a strong focus on communication, problem-solving, and relationship-building to enhance member satisfaction and therapy outcomes.

Highest-signal resume keywords

Care CoordinationMember AdvocacyCustomer Service ExperienceCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementDocumentation ManagementTherapy Progress MonitoringCritical ThinkingMulti-Tasking

Soft Skills

EmpathyAdaptabilityAttention to DetailOwnershipRelationship Building

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare IndustryMember NeedsTherapy JourneyInbound CommunicationOutbound Communication

About the role

Key responsibilities & impact

Deliver compassionate, personalized service supporting each member’s therapy journey
Help members understand options, navigate barriers, and advocate for necessary care adjustments and services
Manage new and ongoing therapy cases
Maintain accurate documentation and coordinate with providers, pharmacies, and internal teams
Monitor therapy progress and prioritize member needs
Handle inbound and outbound communication and casework
Resolve inquiries quickly and accurately using critical thinking to address complex issues
Anticipate challenges and adapt to changing member needs
Maintain clear, proactive communication with members, providers, and internal teams
Foster strong relationships and ensure satisfaction through professional, empathetic interactions

Requirements

What you’ll need

At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles
3 or more years of customer service experience and preferably case management in healthcare
Proven experience working in a high-volume, fast-paced, evolving team environment
Ability to problem-solve, positively adapt to changing working conditions, and multi-task
Passion for improving healthcare and helping people, with demonstrated success in a similar role
Exceptional communication skills and ability to quickly learn and articulate the VIVIO Health program benefits
Responsible, reliable, and able to take ownership of work while continuously improving performance
High attention to detail
High school diploma or GED
Available to work full-time between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET
Able to consistently attend 3 weeks of training: 2 weeks virtual and 1 week in person in Hayward, CA
Ability to travel onsite for training and collaboration in Hayward, CA
Bilingual is a plus
Remote role with limited travel requirements for training, meetings, and collaboration

Benefits

Comp & perks

Health Benefits
PTO
401K employer match
Opportunity to work for a growing and innovative company
Dynamic and collaborative work environment
The chance to make a real impact with a Public Benefit Corporation
VIVIO pays for the third week of on-site training in Hayward, California