VIVIO, a Public Benefit Corporation

Care Coordinator

• Deliver compassionate, personalized service to support each member’s unique therapy journey
• Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services
• Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams
• Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework
• Resolve inquiries quickly and accurately using critical thinking to address complex issues
• Anticipate challenges and adapt to changing member needs
• Maintain clear, proactive communication with members, providers, and internal teams
• Foster strong relationships and ensure satisfaction through professional, empathetic interactions

Care Concierge Coordinator

• Deliver compassionate, personalized service supporting each member’s therapy journey
• Help members understand options, navigate barriers, and advocate for necessary care adjustments and services
• Manage new and ongoing therapy cases
• Maintain accurate documentation and coordinate with providers, pharmacies, and internal teams
• Monitor therapy progress and prioritize member needs
• Handle inbound and outbound communication and casework
• Resolve inquiries quickly and accurately using critical thinking
• Anticipate challenges and adapt to changing member needs
• Maintain clear, proactive communication with members, providers, and internal teams
• Foster strong relationships and ensure satisfaction through professional, empathetic interactions

• Provide compassionate, personalized member advocacy throughout each member’s therapy journey
• Help members understand options, navigate barriers, and advocate for necessary care adjustments and services
• Manage new and ongoing therapy cases with accurate documentation
• Coordinate with providers, pharmacies, and internal teams
• Monitor therapy progress and prioritize member needs
• Handle inbound and outbound communications and casework
• Resolve inquiries quickly and accurately using critical thinking
• Anticipate challenges and adapt to changing member needs
• Maintain clear, proactive communication with members, providers, and internal teams
• Foster strong relationships and ensure member satisfaction through professional, empathetic interactions

Full-stack Engineer

• Build and extend LLM-backed capabilities on AWS Bedrock and related models
• Implement document OCR and extraction for clinical and claims paperwork
• Develop summarization and decision-support tools for clinical review
• Build Knowledge Bases for retrieval over plan and policy documents
• Automate workflows for internal teams
• Establish and maintain evaluations for shipped AI features and monitor quality drift
• Handle production AI concerns including structured output, failure modes, cost, latency, and deterministic alternatives
• Use Claude Code and Kiro as core agentic coding tools and verify their output
• Design, build, test, and ship features in the Python and FastAPI backend on MySQL and AWS
• Develop within the Jinja2, Tailwind, and Alpine.js front end
• Fix broken functionality before adding new features
• Work with integrations exchanging eligibility, accumulator, and claim data with carriers and pharmacies
• Support NCPDP D.0 and X12 270/271 transactions and related file formats
• Establish missing test and lint gates and treat CI as part of the definition of done
• Treat PHI handling as a first-class design constraint
• Write clear specifications, prompts, and design notes
• Work with clinical teams initially, followed by other business areas as the platform stabilizes
• Report to the Head of Engineering and work directly with business owners
• Participate in HR, technical, leadership, and business interviews, including a practical exercise and on-site visit

Senior Software Engineer, Applied AI

• Deliver compassionate, personalized service to support each member’s unique therapy journey
• Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services
• Manage new and ongoing therapy cases
• Ensure accurate documentation and coordination with providers, pharmacies, and internal teams
• Monitor therapy progress and prioritize member needs
• Handle inbound and outbound communication and casework
• Resolve inquiries quickly and accurately using critical thinking to address complex issues
• Anticipate challenges and adapt to changing member needs
• Maintain clear, proactive communication with members, providers, and internal teams
• Foster strong relationships and ensure satisfaction through professional, empathetic interactions

• Build and extend LLM-backed capabilities on AWS Bedrock and related models
• Develop document OCR and extraction for clinical and claims paperwork
• Build summarization and decision support for clinical review
• Develop Knowledge Bases for retrieval over plan and policy documents
• Automate workflows for internal teams
• Establish and maintain evals for shipped AI features
• Handle production AI concerns including structured output, failure modes, cost, latency, and deterministic alternatives
• Use Claude Code and Kiro as core agentic coding tools and verify their output
• Design, build, test, and ship features in the Python/FastAPI back end and Jinja2/Tailwind/Alpine.js front end
• Work with eligibility, accumulator, and claim-data integrations involving carriers and pharmacies
• Put test and lint gates in place and treat CI as part of the definition of done
• Treat PHI handling as a first-class design constraint
• Write clear specifications, prompts, and design notes
• Work with the clinical team initially, followed by other business areas
• Report to the Head of Engineering and work directly with business owners