Care Concierge Coordinator

VIVIO, a Public Benefit Corporation

. Deliver compassionate, personalized service to support each member’s unique therapy journey .

Posted 9/30/2026full-timeRemote • Hayward • California • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination and member advocacy within the healthcare industry, ensuring effective communication and relationship-building with members and providers. Proven ability to manage therapy cases, adapt to changing needs, and deliver exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

Care CoordinationMember AdvocacyCustomer ServiceCase ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Therapy Case ManagementDocumentation AccuracyCritical ThinkingProblem-SolvingAttention to Detail

Soft Skills

EmpathyAdaptabilityReliabilityOwnershipRelationship Building

Tools & Technologies

Call Center Systems

Industry Keywords

Healthcare IndustryHigh-Volume EnvironmentMember NeedsInbound/Outbound CommunicationBilingual

About the role

Key responsibilities & impact

Deliver compassionate, personalized service to support each member’s unique therapy journey
Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services
Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams
Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework
Resolve inquiries quickly and accurately using critical thinking to address complex issues
Anticipate challenges and adapt to changing member needs
Maintain clear, proactive communication with members, providers, and internal teams
Foster strong relationships and ensure satisfaction through professional, empathetic interactions

Requirements

What you’ll need

At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles
3 or more years of customer service experience; case management preferably in healthcare
Call center experience is a plus
Proven experience working in a high-volume, fast-paced, evolving team environment
Ability to problem-solve, positively adapt to changing working conditions, and multi-task
Passion for improving healthcare and helping people, with demonstrated success in a similar role
Exceptional communication skills and ability to articulate the VIVIO Health program and its benefits
Responsibility, reliability, ownership of work, and commitment to continuously improving performance
High attention to detail
High school diploma or GED
Availability for a full-time role between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET
Ability to consistently attend 3 weeks of training: 2 weeks virtual and 1 week in person in Hayward, CA
Ability to travel onsite for training and collaboration in Hayward, CA
Bilingual is a plus

Benefits

Comp & perks

Health Benefits
PTO
401K employer match
Opportunity to work for a growing and innovative company
Dynamic and collaborative work environment
The chance to make a real impact with a Public Benefit Corporation