Care Concierge Coordinator

VIVIO, a Public Benefit Corporation

. Provide compassionate, personalized member advocacy throughout each member’s therapy journey .

Posted 9/21/2026full-timeRemote • Hayward • California • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member advocacy and care coordination within the healthcare industry, ensuring effective communication and relationship-building with members and providers. Proven ability to manage therapy cases, adapt to changing needs, and maintain high-quality service in a fast-paced environment.

Highest-signal resume keywords

Member AdvocacyCare CoordinationCustomer ServiceCase ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation ManagementCritical ThinkingProblem-SolvingMultitaskingAttention to Detail

Soft Skills

EmpathyRelationship BuildingAdaptabilityReliabilityAccountability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare IndustryTherapy JourneyMember SatisfactionInbound CommunicationsOutbound Communications

About the role

Key responsibilities & impact

Provide compassionate, personalized member advocacy throughout each member’s therapy journey
Help members understand options, navigate barriers, and advocate for necessary care adjustments and services
Manage new and ongoing therapy cases with accurate documentation
Coordinate with providers, pharmacies, and internal teams
Monitor therapy progress and prioritize member needs
Handle inbound and outbound communications and casework
Resolve inquiries quickly and accurately using critical thinking
Anticipate challenges and adapt to changing member needs
Maintain clear, proactive communication with members, providers, and internal teams
Foster strong relationships and ensure member satisfaction through professional, empathetic interactions

Requirements

What you’ll need

At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles
3 or more years of customer service experience; case management preferably in healthcare
Proven experience working in a high-volume, fast-paced, evolving team environment
Ability to problem-solve, positively adapt to changing working conditions, and multitask
Passion for improving healthcare and helping people, with demonstrated success in a similar role
Exceptional communication skills and ability to quickly learn and articulate the VIVIO Health program’s benefits
Responsible, reliable, and accountable for work quality and performance improvement
High attention to detail
High school diploma or GED
Available to work full-time between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET
Able to consistently attend 3 weeks of training: 2 weeks virtual and 1 week in person in Hayward, CA
Ability to travel onsite for training and collaboration in Hayward, CA
Bilingual is a plus

Benefits

Comp & perks

Health Benefits
PTO
401K employer match
Opportunity to work for a growing and innovative company
Dynamic and collaborative work environment
The chance to make a real impact with a Public Benefit Corporation
VIVIO Health pays the expense of the third week of onsite training in Hayward, California