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Vivo Gaming

Technical Support Agent, Level A+ / Tier 1

Vivo Gaming

. Handle client support over live chat, email, and the ticketing system .

Posted 11/6/2026full-timeRemote • Costa RicaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on live chat and written support, alongside effective problem-solving and multitasking abilities. Proficient in using ticketing systems and collaborating with cross-functional teams in a remote environment.

Highest-signal resume keywords
Customer Service ExperienceStrong Written EnglishJira ExperienceProblem-Solving SkillsOnline Gaming Industry Exposure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceMultitaskingProblem-SolvingDocumentation MaintenanceIncident Investigation
Soft Skills
Self-DrivenReliableClear CommunicationCollaboration
Tools & Technologies
JiraTicketing SystemService-Desk ToolsAPI IntegrationsCMS Systems
Industry Keywords
Online GamingGambling IndustryRemote TeamsVideo Streaming

About the role

Key responsibilities & impact
  • Handle client support over live chat, email, and the ticketing system
  • Investigate client incidents and keep clear, accurate records
  • Maintain and update support documentation
  • Monitor systems, resolve issues, and report on status
  • Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers)
  • Flag opportunities to improve how the team works

Requirements

What you’ll need
  • 2+ years of customer service experience, especially in live chat or written support
  • Strong written English; spoken English clear enough to be easily understood
  • Strong multitasking and problem-solving
  • Willing to work fixed mixed shifts, including a minimum of two night shifts per week
  • Self-driven and reliable with low or no direct supervision
  • Comfortable escalating to and working with other departments
  • Experience with Jira or other ticketing / service-desk tools
  • Exposure to the online gaming or gambling industry
  • Experience with video streaming, API integrations, or CMS systems
  • Experience working with remote or distributed teams

Benefits

Comp & perks
  • Full-time position with 5 days a week
  • Flexible schedules (morning/afternoon/night)
  • Work from Home
  • Competitive salary
  • Professional Development Opportunities
  • Growth is encouraged and supported for every team member