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Medical Assistant, Clinical Service Specialist
Vivo Infusion®. Welcome patients and provide safe, compassionate care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care, administrative support, and effective communication within a clinical environment. Proficient in managing patient records, assisting with lab processes, and adhering to safety and confidentiality standards.
Highest-signal resume keywords
CPR/BLS CertificationMedical Assistant CertificationPhlebotomy SkillsElectronic RecordkeepingPatient Care Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart ManagementLab Specimen ProcessingSchedulingTriageInfection Control ProceduresHazardous Material HandlingRecordkeepingAdministrative FunctionsExam Room DisinfectionPatient Rescheduling
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsSelf-MotivatedAbility to Work Independently
Certifications & Qualifications
CPR/BLSMedical Assistant Certification
Industry Keywords
Clinical EnvironmentPatient-Facing RoleHIPAA ComplianceCDC GuidelinesCustomer Service
About the role
Key responsibilities & impact- Welcome patients and provide safe, compassionate care
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients, assist with scheduling, manage phone calls, and process payments
- Ensure efficient turnover of exam rooms
- Assist providers in the exam room
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations and documentation
- Triage patient phone calls and messages
- Order and manage supplies
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Work independently on administrative functions and intake medical deliveries when no patients are scheduled
Requirements
What you’ll need- High school graduate or equivalent, required
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Medical Assistant Certification, preferred
- Phlebotomy and lab processing skills, preferred
- Self-motivated with the ability to work independently as needed
- Outstanding communication and interpersonal skills
- Computer skills for electronic recordkeeping
- Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to perform each essential duty satisfactorily
- Ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
- Proof of eligibility to work in the US
Benefits
Comp & perks- 401K with Match up to 4%
- Opportunities for growth and advancement
- Competitive benefits