Vivo Infusion®

Patient Care

• Guide patients in coordinating care with outside physician practices and facilities
• Send referrals and medical records
• Obtain prior authorizations for MRIs and prescribed treatments
• Perform patient care activities according to standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients and provide scheduling, phone, and payment support
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered lab specimens
• Triage patient calls and messages and document them appropriately
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Assist with hazardous-material handling and storage
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Report to the Clinical Operations Manager

Patient Care Navigator

Physician Assistant

• Welcome patients and provide safe, compassionate care
• Assist medical staff and support clinical operations
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation for prescribed treatments
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with rescheduling patients
• Manage incoming mail and deliveries
• Intake medical deliveries as needed
• Work independently to support administrative functions on days without scheduled patients

Medical Assistant, Clinical Service Specialist

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist the Patient Services team with prior authorizations and documentation
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Assist with obtaining records for patient charts
• Report patient issues as needed throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with rescheduling patients
• Manage incoming mail and deliveries
• Support the medical team, patients, and infusion center at Brookfield and Glendale clinics
• Reports to the Clinical Operations Manager

Account Manager

• Meet with healthcare professionals to excite and educate them about Vivo’s comprehensive services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Stay informed about market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address concerns of providers or patients
• Assess each provider’s infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided pharmaceutical representative contact sheets to build territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities with dedication to improving patient outcomes and care
• Collaborate professionally with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo’s guiding principles, mission, and values
• Travel consistently within 30–60 miles of supported locations

Territory Manager, Infusion Sales

• Meet with healthcare professionals to educate them about Vivo’s services and patient benefits
• Prospect for new business opportunities and nurture existing relationships
• Stay informed about market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider and patient concerns
• Assess providers’ infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided pharmaceutical representative contact sheets to develop territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities focused on improving patient outcomes and care
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo’s guiding principles, mission, and values
• Travel within 30–60 miles of supported clinics up to 90% of the time
• Report to the Regional Infusion Services Director

• Meet with healthcare professionals to educate them about Vivo's services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider or patient concerns
• Assess providers' infusion needs and promote Vivo's patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided Pharma Rep contact sheets to develop territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities focused on improving patient outcomes and care
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo's guiding principles, mission, and values
• Travel consistently within 30–60 miles of supported locations

• Meet with healthcare professionals to educate them about Vivo's services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider or patient concerns
• Assess providers’ infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use Pharma Rep contact sheets to drive territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities focused on improving patient outcomes and care
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo’s guiding principles, mission, and values
• Travel within 30–60 miles of supported clinics up to 90% of the time

• Float between the Plymouth and Woodbury clinics
• Perform patient care activities according to standards of practice
• Greet patients and provide general medical support
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Ensure efficient turnover of exam rooms
• Assist providers in the exam room
• Collect, prepare, and submit ordered patient lab specimens
• Administer injections and vaccines
• Obtain prior authorizations and document treatments
• Triage patient phone calls and messages
• Order and manage supplies under manager direction
• Clean and stock exam rooms using approved disinfectant
• Assist with obtaining records for patient charts
• Support front desk staff as needed
• Report patient issues and unsafe conditions
• Handle and store hazardous materials properly
• Participate in emergency evacuation procedures
• Maintain confidentiality and adhere to HIPAA and company policies
• Participate in staff, CQI, and educational meetings
• Perform other duties as requested

Medical Assistant

• Meet with healthcare professionals to educate them about Vivo's comprehensive services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider or patient concerns
• Assess providers' infusion needs and promote Vivo's patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided Pharma Rep contact sheets to develop territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities focused on improving patient outcomes and care
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo according to its guiding principles, mission, and values
• Travel within 30–60 miles of supported clinics up to 90% of the time

• Travel within the assigned region promoting provider relationships to support clinics
• Meet with healthcare professionals to educate them about Vivo’s services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Monitor market changes and collaborate with clinical, sales, and patient care navigator teams
• Partner with local pharmaceutical sales representatives to develop strategies
• Use consultative selling to address provider and patient concerns
• Assess providers’ infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use Pharma Rep contact sheets to drive territory relationships
• Log daily calls and maintain regional notes in Trella Health CRM
• Pursue sales opportunities focused on improving patient outcomes and care
• Collaborate professionally with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo’s guiding principles, mission, values, and reputation

• Meet with healthcare professionals to educate them about Vivo's comprehensive services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Monitor and stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider and patient concerns
• Assess each provider's infusion needs and promote Vivo's patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided Pharma Rep contact sheets to build relationships within the territory
• Use Trella Health CRM to log daily calls and maintain regional notes
• Approach sales opportunities with a focus on improving patient outcomes and care
• Work with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo's guiding principles, mission, and values
• Travel consistently within 30–60 miles of supported locations, up to 90% of the time
• Report to the Regional Infusion Services Director

• Meet with healthcare professionals to educate them about Vivo’s services and patient benefits
• Prospect for new business opportunities and nurture existing relationships
• Monitor and stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider or patient concerns
• Assess providers’ infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided Pharma Rep contact sheets to develop territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities focused on improving patient outcomes and care
• Work professionally with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo according to its principles, mission, and values
• Travel extensively throughout the assigned region

• Travel within the assigned region promoting provider relationships to support clinics
• Meet with healthcare professionals to educate them about Vivo’s comprehensive services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address concerns of providers and patients
• Assess each provider’s infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided Pharma Rep contact sheets to develop territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities with a focus on improving patient outcomes and care
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo according to its guiding principles, mission, and values
• Report to the Regional Infusion Services Director

• Float between the Plymouth and Woodbury clinics
• Greet patients and provide general medical assistance
• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Administer injections and vaccines
• Obtain prior authorizations and document them
• Triage patient phone calls and messages and document appropriately
• Order and manage supplies under manager direction
• Clean and stock exam rooms using approved disinfectant
• Assist with obtaining records for patient charts
• Support front desk staff as needed
• Report patient issues and unsafe conditions
• Handle and store hazardous materials properly
• Participate in emergency evacuation procedures
• Participate in staff, CQI, and educational meetings
• Maintain patient and company confidentiality
• Follow company policies, CDC infection-control guidelines, and HIPPA
• Report to the Clinical Operations Manager
• Perform other duties as requested

• Travel within the assigned region promoting provider relationships to support clinics
• Meet with healthcare professionals to educate them about Vivo’s services and patient benefits
• Prospect for new business opportunities and nurture existing relationships
• Monitor market changes and collaborate with clinical, sales, and patient care navigator teams
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider and patient concerns
• Assess providers’ infusion needs and promote Vivo’s patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided pharmaceutical representative contact sheets to drive territory relationships
• Log daily calls and maintain regional notes in Trella Health CRM
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo’s guiding principles, mission, and values while maintaining its reputation