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Medical Assistant, Clinical Service Specialist
Vivo Infusion®. Welcome patients and assist medical staff in delivering safe, compassionate care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care and administrative support within a clinical environment, including effective communication, lab processing, and adherence to safety and confidentiality standards.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy SkillsElectronic RecordkeepingPatient-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lab ProcessingPatient Chart ManagementTriage SkillsInfection Control GuidelinesHazardous Material HandlingScheduling SupportExam Room DisinfectionSupply ManagementPatient Data CommunicationMedical Delivery Handling
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsSelf-MotivatedAbility to Work IndependentlyProfessionalism
Tools & Technologies
Electronic Health Records (EHR)Personal Protective Equipment (PPE)
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Clinical EnvironmentPatient CareHIPAA ComplianceCDC GuidelinesPatient Scheduling
About the role
Key responsibilities & impact- Welcome patients and assist medical staff in delivering safe, compassionate care
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients and provide scheduling, phone, and payment support
- Oversee efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations and documentation for prescribed treatments
- Triage patient calls and messages and document them appropriately
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Work independently on administrative functions when no patients are scheduled
- Intake medical deliveries as needed
- Support patients at Vivo Infusion’s Brookfield and Glendale clinics
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
- Self-motivated with the ability to work independently as needed
- Outstanding communication and interpersonal skills; ability to communicate professionally and effectively with staff members, patients, and physicians
- Computer skills for electronic recordkeeping
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Must be able to travel to multiple clinics
- Must be able to work some days alone when no patients are scheduled
- Ability to handle medical deliveries as needed
- Ability to work near moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals
- Ability to stand, walk, talk, hear, smell, sit, stoop, kneel, bend, crouch, crawl, and use hands for handling and reaching
- Excellent visual acuity and manual dexterity
- Ability to use required PPE
- Proof of eligibility to work in the US
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Private Equity for the Greater Good - Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks PTO
- Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits