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Medical Assistant, Clinical Service Specialist
Vivo Infusion®. Welcome patients and provide safe, compassionate care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care, administrative support, and effective communication within a clinical environment. Capable of managing patient records, assisting with clinical operations, and adhering to safety and confidentiality standards.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy SkillsElectronic RecordkeepingPatient Care Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart ManagementLab Processing SkillsSpecimen CollectionScheduling ManagementInfection Control Procedures
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsSelf-MotivatedAbility to Work Independently
Tools & Technologies
Electronic Health Records (EHR)Patient Management Software
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Clinical EnvironmentHIPAA ComplianceCDC GuidelinesPatient ConfidentialityHazardous Materials Handling
About the role
Key responsibilities & impact- Welcome patients and provide safe, compassionate care
- Support medical staff, patients, and infusion-center clinical operations
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
- Ensure efficient turnover of exam rooms
- Assist providers in the exam room as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations for prescribed treatments and documentation
- Triage patient phone calls and messages and document them appropriately
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Work independently on administrative functions and intake medical deliveries when no patients are scheduled
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
- Self-motivated with the ability to work independently as needed
- Outstanding communication and interpersonal skills
- Computer skills for electronic recordkeeping
- Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to perform each essential duty satisfactorily
- Ability to work near medical equipment and machinery, fumes or airborne particles, and toxic or caustic chemicals
- Ability to use required PPE and safety equipment
- Proof of eligibility to work in the US
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- Accrual 3+ weeks PTO
- PTO Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits