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Medical Assistant, Clinical Service Specialist
Vivo Infusion®. Perform patient care activities in accordance with standards of practice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care activities, including rooming patients, managing patient records, and assisting providers in clinical settings. Strong communication and organizational skills are essential for effective patient interaction and administrative support.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy SkillsElectronic RecordkeepingPatient Care Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care ActivitiesLab Processing SkillsTriage Patient CallsInfection-Control GuidelinesConfidentiality AdherenceScheduling ManagementSpecimen CollectionExam Room DisinfectionSupply ManagementCustomer Service
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsAbility to Work Independently
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Clinical EnvironmentHIPAA CompliancePatient Chart ManagementCDC GuidelinesHazardous Materials Handling
About the role
Key responsibilities & impact- Perform patient care activities in accordance with standards of practice
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients, assist with scheduling, manage incoming and outgoing calls, and process payments
- Oversee efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations for prescribed treatments and documentation
- Triage patient calls and messages and document them appropriately
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Work independently on administrative functions and receive medical deliveries when no patients are scheduled
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
- Ability to work independently
- Outstanding communication and interpersonal skills
- Computer skills for electronic recordkeeping
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to maintain confidentiality and adhere to HIPAA
- Ability to obtain proof of eligibility to work in the United States
- Ability to meet the stated physical demands, including lifting up to 50 pounds occasionally and using required PPE
Benefits
Comp & perks- Bonus plan target: 5% annually (based on performance)
- Company-wide employee ownership program
- Medical, dental, and vision insurance
- HSA with employer contribution
- Touchcare insurance concierge service
- 401(k) with match up to 4%
- PTO accrual of 3+ weeks
- PTO buy-back, rollover, and donation program
- Wellness reimbursement program ($360 annually)
- Uncapped employee referral bonus potential
- Tuition assistance program
- Professional association reimbursement
- Employer-provided employee assistance program
- Employer-provided short- and long-term disability insurance
- Employer-provided life insurance
- Opportunities for growth and advancement