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Medical Assistant, Clinical Service Specialist
Vivo Infusion®. Welcome patients and provide safe, compassionate care in accordance with guidelines and regulations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care, administrative support, and effective communication within a clinical environment. Capable of managing patient records, assisting in examinations, and adhering to safety and confidentiality regulations.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy SkillsPatient Chart ManagementOutstanding Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient CareLab ProcessingElectronic RecordkeepingTriage SkillsScheduling ManagementSpecimen CollectionInfection Control ProceduresHazardous Material HandlingExam Room DisinfectionPatient Data Documentation
Soft Skills
Interpersonal SkillsSelf-MotivationProfessional CommunicationIndependenceCustomer Service
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Clinical EnvironmentHIPAA ComplianceCDC GuidelinesPatient ConfidentialityAdministrative Functions
About the role
Key responsibilities & impact- Welcome patients and provide safe, compassionate care in accordance with guidelines and regulations
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
- Ensure efficient turnover of exam rooms
- Assist providers in exam rooms
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations and documentation for prescribed treatments
- Triage patient calls and messages and document them appropriately
- Order and manage supplies
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Work independently to support administrative functions and intake medical deliveries as needed
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
- Self-motivated with the ability to work independently as needed
- Outstanding communication and interpersonal skills; ability to communicate professionally and effectively with staff members, patients, and physicians
- Computer skills for electronic recordkeeping
- Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Must be able to travel to multiple clinics
- Must be able to work some days alone when no patients are scheduled
- Must be able to use required PPE and work near medical equipment, fumes, airborne particles, and toxic or caustic chemicals
- Must provide proof of eligibility to work in the US
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks PTO
- Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits