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Medical Assistant – Clinical Service Specialist
Vivo Infusion®. Welcome patients and provide essential support to the medical team, patients, and infusion center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care activities, effective communication with medical staff and patients, and adherence to safety and confidentiality standards. Capable of managing administrative tasks and supporting clinical operations in a fast-paced environment.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy SkillsPatient Care ExperienceSpanish Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care ActivitiesLab Processing SkillsElectronic RecordkeepingScheduling ManagementSpecimen CollectionInfection Control GuidelinesHazardous Materials HandlingChart DocumentationExam Room DisinfectionPPE Usage
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsSelf-MotivatedAbility to Work IndependentlyProfessional Communication
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Clinical EnvironmentPatient-Facing RoleHIPAA ComplianceCDC GuidelinesPatient Services
About the role
Key responsibilities & impact- Welcome patients and provide essential support to the medical team, patients, and infusion center
- Perform patient care activities according to standards of practice
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
- Oversee efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist the Patient Services team with prior authorizations and documentation
- Triage patient phone calls and messages and document them appropriately
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Assist in obtaining records for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with rescheduling patients
- Manage incoming mail and deliveries
- Work independently on administrative functions and intake medical deliveries when no patients are scheduled
- Report to the Clinical Operations Manager
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
- Spanish fluency preferred
- Self-motivated with the ability to work independently as needed
- Outstanding communication and interpersonal skills with ability to communicate professionally and effectively with staff members, patients and physicians
- Computer skills for electronic recordkeeping
- Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals
- Ability to perform essential duties satisfactorily
- Ability to use required PPE and work safely around medical equipment, fumes, airborne particles, and toxic or caustic chemicals
- Proof of eligibility to work in the US
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Private Equity for the Greater Good - Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement