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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care and administrative support within a clinical environment, including effective communication, electronic recordkeeping, and adherence to safety and confidentiality standards.
Highest-signal resume keywords
CPR/BLS Certification1 Year Clinical Experience1 Year Administrative ExperienceMedical Assistant CertificationPhlebotomy Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic RecordkeepingPatient Chart ManagementLab Processing SkillsSchedulingPayment ProcessingTriage DocumentationInfection Control GuidelinesHazardous Materials HandlingExam Room DisinfectionSupply Management
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsAbility to Work Independently
Certifications & Qualifications
CPR/BLS CertificationMedical Assistant Certification
Industry Keywords
Clinical EnvironmentPatient CareHIPAA ComplianceCDC GuidelinesPatient Documentation
About the role
Key responsibilities & impact- Welcome and room clinic patients in person or virtually
- Update patient charts with required information
- Communicate pertinent patient data to providers and nurses
- Greet patients and provide administrative/front-end support
- Assist with scheduling and manage incoming and outgoing phone calls
- Process payments
- Oversee efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations and required patient documentation
- Triage and appropriately document patient phone calls and messages
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Assist in obtaining records for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Report to the Clinical Operations Manager
Requirements
What you’ll need- High school graduate or equivalent, required
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Prior administrative experience
- Computer skills for electronic recordkeeping
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to perform essential duties satisfactorily
- Ability to stand, walk, talk, hear, smell, sit, stoop, kneel, bend, crouch, or crawl
- Excellent visual acuity and manual dexterity
- Ability to use required PPE and safety equipment
- Medical Assistant Certification, preferred
- Phlebotomy and lab processing skills, preferred
- Outstanding professional communication and interpersonal skills
- Ability to work independently
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits